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1653 Views 10 Replies Latest reply: Mar 19, 2014 1:45 PM by ittech RSS 1 2 Previous Next
Pmaquoi Apprentice 92 posts since
Oct 21, 2010
Currently Being Moderated

Nov 8, 2013 6:26 AM

EPO 5.1 repost 2 doesn't correct the wrong extension detection

after a rollback, i've checked all my extension versions for the product that were in conflict


Move, Real time en Data center Connector are present in the compatibility list mentionned in the last SNS Message and the  version number is ok


Policy audiitor is still missing from the compatibility list


so if i launch the setup, heire is the result




The rea ltime for example is up to date with the last extension







Ce message a été modifié par: Pmaquoi on 8/11/13 6:26:31 CST
  • mkeys McAfee Employee 44 posts since
    Aug 16, 2010

    Hi Pmaquoi,


    You are pointing out a wonderful example of how quickly the compatibility of products can change.  For the list that was packaged with the ePO repost, this is the expected product compatibility.


    Since the time of creating that ePO package with included product compatibility list, product compatibility has changed, specifically in the case of Real Time.


    My question to you is whether you arrived at this Product Compatibility Check dialog during the use of the Upgrade Compatibility Utility or through the ePO installer via the upgrade?


    Upgrade Compatibility Utility:


    If using the Upgrade Compatibility Utility, McAfee recommends that you leave the checkbox checked for the "Automatic retrieval of Product Compatibility List" setting.  With an active Internet connection, this should always use the newest product compatibility list available when performing the compatibility check.


    If this setting was enabled, and you still received the Product Compatibility Check dialog you posted, then it appears you are unable to access the site hosting the latest product compatibility list.


    If an active Internet connection is not available where the utility is being run from, then the list will need to be manually retrieved.  If an active Internet connection should be available, the environment may need to be configured to allow access to the below site.


    The list can be found here:



    For the utility, downloading this hosted list can be used to replace the list that is currently present in the utility directory.


    ePO Installer via the Upgrade:


    If the posted dialog was seen during the upgrade, please note that by default, the installer will go and try to retrieve the hosted file.  If an active Internet connection is not available or connection to the above site is blocked, then the installer will revert to the packaged list.


    In the case that the connection is being blocked to the site, environment should be configured to allow the connection.  If an active Internet connection is not available, then there is an available command line option to use a different product compatibility list than the one package with ePO.


    The ePO 5.1 Product Guide contains the following section that details out the command line operators:


    Software Manager > Check Product Compatibility > Command lone options for installing the Product Compatibility List


    Hopefully one of these solutions will allow you to use the latest product compatibility list when either evaluating your upgrade via the utility or performing the upgrade itself.


    - Matthew


    Message was edited by: mkeys on 11/8/13 2:20:17 PM PST
  • BillyG Group Leader 22 posts since
    Jul 21, 2006

    Hi Pmaquoi,


    Please let us know when you have tried Matthew's steps above for using the latest downloaded product compatibility list with the installer.  As he mentions, it looks like your ePO server was unable to reach the URL he listed during upgrade.




  • mkeys McAfee Employee 44 posts since
    Aug 16, 2010

    Outside of Real Time, all other products in your posted screenshot are currently marked as incompatible. ePO is constantly trying to improve the nature of its security, many times these changes cannot be handled in the ePO product itself, and point products need to make updates or check that their current extension meets the new requirements. If point products have not made the necessary changes to meet the requirements or vetted their current extension against the new requirements, then the point product will remain incompatible.


    The reason the point products were compatible during Beta was to allow customers to test with these products whether or not those products worked correctly with the new ePO requirements.


    It is the choice of the point products to decide whether they will make the necessary changes or perform the necessary testing to be compatible with the latest ePO within their release cycle.


    So for any point product in that incompatible list that you would like to see supported in ePO 5.1, please work with your point product representatives to champion them to be compatible.


    In regards to the agent communication issue, the issue is only with URL deployed agents. The following KB article details out the issue, a workaround, and the planned remediation:


  • konecnym Newcomer 32 posts since
    Sep 18, 2007

    1)  The same situation is with Application Control 6.1.2 (not supported in ePo 5.1    :-(   ???
    Maybe in  McAfee is some bad communication between their teams.

    We made rollback to "old" ePo 5.0.1.


    2) Where is support new OS ?
         1 yer delay in Windows 8 (VS, P3 + HIPS 8.0 P3, GTI, SIR, DeepCommand ...)

         Today isn´t supported HIPS in Windows 8.1  :-(


    BIG :-(

  • pboedges Apprentice 71 posts since
    Jan 20, 2009

    Download the ProductCompatibilityList.xml from the link provided by MKEYS, and execute the setup with the following commandline string


    Setup.exe DISABLEPRODCOMPATUPDATE=1 PRODCOMPATXML=<path toproductcompatibilitylist>


    I had a similar issue and this is what fixed it for me.

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