1 2 Previous Next 12 Replies Latest reply: Nov 13, 2013 6:35 AM by kimob5 RSS

    EPO 4.6.6 Agent push fails to all systems

    kimob5

      Hello,

       

      So my issue is pushing the client out to Win7 x64 machines. I followed just about every white page I could find on this but it is still coming back as an error/problem. Items that I have checked already:

       

      https://kc.mcafee.com/corporate/index?page=content&id=KB56386

       

      Verbose logging set to 8 and the log is as follows:

       

      #04784 NAIMSRV  Failed to authenticate to \\dwp3654.adroot.internal, err=53

      20131106123325 I #04784 NAIMSRV  Successfully authenticated to \\dwp3654\ADMIN$

      20131106123325 I #03096 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/PkgCatalog.z, remoteIP=::1

      20131106123325 I #03100 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/FramePkg.exe, remoteIP=::1

      20131106123333 E #04784 NAIMSERV Hash validation failed for file C:\Windows\TEMP\mfe450075458.tmp\FramePkg.exe, 985BC87D82A172FC1C73FC2A9B821F9A402320F84D635849EC8EAAE385804B30 != B21F4D7F9F41A72EAF9B0F1E1EB7A3A1F49CE0B90A8B8E24CBBCFB3D6857F81E

      20131106123333 E #04784 NAIMSRV  Failed to download and verify agent install package

       

      Repeats...

       

      I have run this as domain admin with the exact same result. No firewall issues in between or local firewall issues. I've rulled that out as well.

       

      The generate error in the Server Task log is: Failed to authenticate with remote system, system error: The network path was not found.

       

      DNS is correct for both EPO server and the test machine that is being pushed to... ---and both are pingable.

       

      Message was edited by: kimob5 on 11/7/13 2:28:30 PM CST
        • 1. Re: EPO 4.6.6 Agent push fails to all systems
          hem

          Failed to authenticate to \\dwp3654.adroot.internal, err=53

           

          Most possible reason that you don't have access to client machine's Admin$ share access from ePO server.

           

          Make sure that you are meeting the environmental requirement as per KB#: KB56386.

          • 2. Re: EPO 4.6.6 Agent push fails to all systems
            kimob5

            So I have access to the machines ADMIN$ share. The line just below it.

             

            20131106123325 I #04784 NAIMSRV Successfully authenticated to \\dwp3654\ADMIN$

             

            I can browse into the machines's ADMIN$ from the same account that the client push is using with out any issues or prompts for creds

            • 3. Re: EPO 4.6.6 Agent push fails to all systems
              kimob5

              Additional log from this morning:

               

              20131108091639 X #05220 CmnLib   Queue 0xd6d5a0 Get work queue item da4fb0, cookie=de1cf8, Param1=0, Param2=0, QueueLength=0

              20131108091639 X #05220 CmnLib   Queue 0xd6d5a0 Calling WQItem callback function...

              20131108091639 E #05220 NAIMSRV  Failed to authenticate to \\dwp3654.adroot.internal, err=53

              20131108091639 I #05220 NAIMSRV  Successfully authenticated to \\dwp3654\ADMIN$

              20131108091639 I #02548 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/PkgCatalog.z, remoteIP=::1

              20131108091639 X #02548 mod_eporepo Processing epo repository request, session ID=62...

              20131108091639 X #02548 mod_eporepo Sent file C:\PROGRA~2\McAfee\EPOLIC~1\DB\RepoCache\Current\EPOAGENT3000\Install\0409\PkgC atalog.z successfully

              20131108091639 X #02548 mod_eporepo epo repository request processed, rc=0, session ID=62, session time=0ms

              20131108091639 X #02548 mod_eporepo Current open sessions=0

              20131108091639 X #05220 NAISIGN  CServerKeyManager::LoadKeys

              20131108091639 X #05220 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafee.zip loaded, hash = w+o9878uc1l8PtsKAxW6zP8J5huS4OSVKKtXe2XBVKI=

              20131108091639 X #05220 NAISIGN  CServerKey::addref(): 1, w+o9878uc1l8PtsKAxW6zP8J5huS4OSVKKtXe2XBVKI=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafee.zip

              20131108091639 X #05220 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafeesia.zip loaded, hash = Z7TiHcFSj+akkDwCGqanABMavX7uSBb7/NNxjlB8Qyk=

              20131108091639 X #05220 NAISIGN  CServerKey::addref(): 1, Z7TiHcFSj+akkDwCGqanABMavX7uSBb7/NNxjlB8Qyk=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafeesia.zip

              20131108091639 X #05220 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafee.zip loaded, hash = H7LGlPbFtbARjG6MsNaop1QOFaU=

              20131108091639 X #05220 NAISIGN  CServerKey::addref(): 1, H7LGlPbFtbARjG6MsNaop1QOFaU=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafee.zip

              20131108091639 X #05220 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafeesia.zip loaded, hash = F1HjtTzscUsaIb27nQtAdoFh8RI=

              20131108091639 X #05220 NAISIGN  CServerKey::addref(): 1, F1HjtTzscUsaIb27nQtAdoFh8RI=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafeesia.zip

              20131108091639 X #05220 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip loaded, hash = YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=

              20131108091639 X #05220 NAISIGN  CServerKey::addref(): 1, YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip

              20131108091639 X #05220 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip loaded, hash = Wkhi2I5jjouymA+jCqgOdLrq7Gw=

              20131108091639 X #05220 NAISIGN  CServerKey::addref(): 1, Wkhi2I5jjouymA+jCqgOdLrq7Gw=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip

              20131108091639 X #05220 NAISIGN  CServerKey::addref(): 2, Wkhi2I5jjouymA+jCqgOdLrq7Gw=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip

              20131108091639 X #05220 NAISIGN  CServerKey::addref(): 2, YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip

              20131108091639 X #05220 NAISIGN  CServerKey::release(): 1, Wkhi2I5jjouymA+jCqgOdLrq7Gw=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip

              20131108091639 X #05220 NAISIGN  CServerKey::release(): 1, YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip

              20131108091639 X #05220 NAISIGN  CServerKeyManager::UnloadKeys

              20131108091639 X #05220 NAISIGN  CServerKey::release(): 0, F1HjtTzscUsaIb27nQtAdoFh8RI=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafeesia.zip

              20131108091639 X #05220 NAISIGN  CServerKey::release(): 0, H7LGlPbFtbARjG6MsNaop1QOFaU=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafee.zip

              20131108091639 X #05220 NAISIGN  CServerKey::release(): 0, Wkhi2I5jjouymA+jCqgOdLrq7Gw=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip

              20131108091639 X #05220 NAISIGN  CServerKey::release(): 0, YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip

              20131108091639 X #05220 NAISIGN  CServerKey::release(): 0, Z7TiHcFSj+akkDwCGqanABMavX7uSBb7/NNxjlB8Qyk=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafeesia.zip

              20131108091639 X #05220 NAISIGN  CServerKey::release(): 0, w+o9878uc1l8PtsKAxW6zP8J5huS4OSVKKtXe2XBVKI=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafee.zip

              20131108091639 I #05484 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/FramePkg.exe, remoteIP=::1

              20131108091639 X #05484 mod_eporepo Processing epo repository request, session ID=63...

              20131108091639 X #05484 mod_eporepo Sent file C:\PROGRA~2\McAfee\EPOLIC~1\DB\RepoCache\Current\EPOAGENT3000\Install\0409\Fram ePkg.exe successfully

              20131108091639 X #05484 mod_eporepo epo repository request processed, rc=0, session ID=63, session time=109ms

              20131108091639 X #05484 mod_eporepo Current open sessions=0

              20131108091642 E #05220 NAIMSERV Hash validation failed for file C:\Windows\TEMP\mfe82031643.tmp\FramePkg.exe, 985BC87D82A172FC1C73FC2A9B821F9A402320F84D635849EC8EAAE385804B30 != B21F4D7F9F41A72EAF9B0F1E1EB7A3A1F49CE0B90A8B8E24CBBCFB3D6857F81E

              20131108091642 E #05220 NAIMSRV  Failed to download and verify agent install package

              20131108091642 E #05220 NAIMSRV  Push Agent Installation Program to dwp3654 failed, will not retry

              20131108091642 I #05220 MCUPLOAD Successfully disabled CA trust options.

              • 4. Re: EPO 4.6.6 Agent push fails to all systems
                kimob5
                • Network protocols and ports required for machine name resolution
                • ADMIN$ share
                • File and Print sharing
                • Server service
                • Remote Registry service
                • UAC is diabled and Netbios is turned on the NIC on both machines.

                 

                 

                Still errors out...

                • 5. Re: EPO 4.6.6 Agent push fails to all systems
                  hem

                  20131108091642 E #05220 NAIMSERV Hash validation failed for file C:\Windows\TEMP\mfe82031643.tmp\FramePkg.exe, 985BC87D82A172FC1C73FC2A9B821F9A402320F84D635849EC8EAAE385804B30 != B21F4D7F9F41A72EAF9B0F1E1EB7A3A1F49CE0B90A8B8E24CBBCFB3D6857F81E

                   

                  Could you please delete mfe82031643.tmp from C:\Windows\TEMP and trying pushing the agent? If possible please reboot the machine and try to push the agent again.

                  • 6. Re: EPO 4.6.6 Agent push fails to all systems
                    kimob5

                    Same result --It errors out on that temp file but there is nothing in the temp directory on both the EPO server and the destination machine. Both systems have been rebooted.

                     

                    Message was edited by: kimob5 on 11/11/13 5:51:33 AM CST
                    • 7. Re: EPO 4.6.6 Agent push fails to all systems
                      kimob5

                      20131111140708 I #06136 NAIMSRV  Successfully authenticated to \\dwp3654\ADMIN$

                      20131111140708 I #03980 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/PkgCatalog.z, remoteIP=::1

                      20131111140708 X #03980 mod_eporepo Processing epo repository request, session ID=30...

                      20131111140708 X #03980 mod_eporepo Sent file C:\PROGRA~2\McAfee\EPOLIC~1\DB\RepoCache\Current\EPOAGENT3000\Install\0409\PkgC atalog.z successfully

                      20131111140708 X #03980 mod_eporepo epo repository request processed, rc=0, session ID=30, session time=16ms

                      20131111140708 X #03980 mod_eporepo Current open sessions=0

                      20131111140708 X #06136 NAISIGN  CServerKeyManager::LoadKeys

                      20131111140708 X #06136 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafee.zip loaded, hash = w+o9878uc1l8PtsKAxW6zP8J5huS4OSVKKtXe2XBVKI=

                      20131111140708 X #06136 NAISIGN  CServerKey::addref(): 1, w+o9878uc1l8PtsKAxW6zP8J5huS4OSVKKtXe2XBVKI=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafee.zip

                      20131111140708 X #06136 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafeesia.zip loaded, hash = Z7TiHcFSj+akkDwCGqanABMavX7uSBb7/NNxjlB8Qyk=

                      20131111140708 X #06136 NAISIGN  CServerKey::addref(): 1, Z7TiHcFSj+akkDwCGqanABMavX7uSBb7/NNxjlB8Qyk=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafeesia.zip

                      20131111140708 X #06136 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafee.zip loaded, hash = H7LGlPbFtbARjG6MsNaop1QOFaU=

                      20131111140708 X #06136 NAISIGN  CServerKey::addref(): 1, H7LGlPbFtbARjG6MsNaop1QOFaU=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafee.zip

                      20131111140708 X #06136 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafeesia.zip loaded, hash = F1HjtTzscUsaIb27nQtAdoFh8RI=

                      20131111140708 X #06136 NAISIGN  CServerKey::addref(): 1, F1HjtTzscUsaIb27nQtAdoFh8RI=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafeesia.zip

                      20131111140708 X #06136 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip loaded, hash = YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=

                      20131111140708 X #06136 NAISIGN  CServerKey::addref(): 1, YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip

                      20131111140708 X #06136 NAISIGN  Key C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip loaded, hash = Wkhi2I5jjouymA+jCqgOdLrq7Gw=

                      20131111140708 X #06136 NAISIGN  CServerKey::addref(): 1, Wkhi2I5jjouymA+jCqgOdLrq7Gw=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip

                      20131111140708 X #06136 NAISIGN  CServerKey::addref(): 2, Wkhi2I5jjouymA+jCqgOdLrq7Gw=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip

                      20131111140708 X #06136 NAISIGN  CServerKey::addref(): 2, YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip

                      20131111140708 X #06136 NAISIGN  CServerKey::release(): 1, Wkhi2I5jjouymA+jCqgOdLrq7Gw=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip

                      20131111140708 X #06136 NAISIGN  CServerKey::release(): 1, YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip

                      20131111140708 X #06136 NAISIGN  CServerKeyManager::UnloadKeys

                      20131111140708 X #06136 NAISIGN  CServerKey::release(): 0, F1HjtTzscUsaIb27nQtAdoFh8RI=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafeesia.zip

                      20131111140708 X #06136 NAISIGN  CServerKey::release(): 0, H7LGlPbFtbARjG6MsNaop1QOFaU=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rpmcafee.zip

                      20131111140708 X #06136 NAISIGN  CServerKey::release(): 0, Wkhi2I5jjouymA+jCqgOdLrq7Gw=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\smswepop001.zip

                      20131111140708 X #06136 NAISIGN  CServerKey::release(): 0, YUYd/uCATPFhaMBaPBhxPh99UzNpS6u+uUUvAsBy5m8=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\sm2048swepop001.zip

                      20131111140708 X #06136 NAISIGN  CServerKey::release(): 0, Z7TiHcFSj+akkDwCGqanABMavX7uSBb7/NNxjlB8Qyk=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafeesia.zip

                      20131111140708 X #06136 NAISIGN  CServerKey::release(): 0, w+o9878uc1l8PtsKAxW6zP8J5huS4OSVKKtXe2XBVKI=, C:\PROGRA~2\McAfee\EPOLIC~1\DB\Keystore\rp2048mcafee.zip

                      20131111140708 I #03984 mod_eporepo Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/FramePkg.exe, remoteIP=::1

                      20131111140708 X #03984 mod_eporepo Processing epo repository request, session ID=31...

                      20131111140710 X #03984 mod_eporepo Sent file C:\PROGRA~2\McAfee\EPOLIC~1\DB\RepoCache\Current\EPOAGENT3000\Install\0409\Fram ePkg.exe successfully

                      20131111140710 X #03984 mod_eporepo epo repository request processed, rc=0, session ID=31, session time=2574ms

                      20131111140710 X #03984 mod_eporepo Current open sessions=0

                      20131111140713 E #06136 NAIMSERV Hash validation failed for file C:\Windows\TEMP\mfe26043992.tmp\FramePkg.exe, 985BC87D82A172FC1C73FC2A9B821F9A402320F84D635849EC8EAAE385804B30 != B21F4D7F9F41A72EAF9B0F1E1EB7A3A1F49CE0B90A8B8E24CBBCFB3D6857F81E

                      20131111140713 E #06136 NAIMSRV  Failed to download and verify agent install package

                      20131111140713 E #06136 NAIMSRV  Push Agent Installation Program to dwp3654 failed, will not retry

                      20131111140713 I #06136 MCUPLOAD Successfully disabled CA trust options.

                      20131111140739 X #03480 EPODAL   Database self-tests: Starting (0001)

                      20131111140739 X #03480 EPODAL   Database self-tests: Finished (0001,0000)

                      20131111140840 X #03480 EPODAL   Database self-tests: Starting (0001)

                      20131111140840 X #03480 EPODAL   Database self-tests: Finished (0001,0000)

                      20131111140941 X #03480 EPODAL   Database self-tests: Starting (0001)

                      20131111140941 X #03480 EPODAL   Database self-tests: Finished (0001,0000)

                      20131111141042 X #03480 EPODAL   Database self-tests: Starting (0001)

                      20131111141042 X #03480 EPODAL   Database self-tests: Finished (0001,0000)

                      20131111141142 X #03480 EPODAL   Database self-tests: Starting (0001)

                      20131111141142 X #03480 EPODAL   Database self-tests: Finished (0001,0000)

                      20131111141142 X #03480 NAIMSRV  Trying to determine if the LdapSync should be used.

                      20131111141243 X #03480 EPODAL   Database self-tests: Starting (0001)

                      20131111141243 X #03480 EPODAL   Database self-tests: Finished (0001,0000)

                       

                      The only other option I am considering is reinstalling EPO altogether... Any help would be appreciated

                       

                      Message was edited by: kimob5 on 11/11/13 1:17:15 PM CST
                      • 8. Re: EPO 4.6.6 Agent push fails to all systems
                        Laszlo G

                        Hi kimob5, which McAfee Agent version are you using? Did you try to check a different McAfee Agent to the evaluation branch and set a deployment task to see if it also fails?

                        • 9. Re: EPO 4.6.6 Agent push fails to all systems
                          kimob5

                          The agent version is 4.6.0. I ran a schedule task over the weekend with the same result. I have another one scheduled in an hour. If the logs has anything different I'll post.

                           

                          I will be using the evaluation mode this time as you suggest. It was set to 'current' for the last failures

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