My little brother has always used BitDefender as antivirus on his personal computer. Several weeks ago, he encountered problems and call me to solve them since he knows I've some IT skills. I made the link between those and BitDefender. After uninstalling BitDefender (and beforehand a system restore with the Win7 wizard), everything worked fine.
To allow him to re-use his PC without major risk, I propose him to re-install a new antivirus program and suggest him McAfee. After purchasing the license and download the file, I began the installation. But before it's finished, I receive this error message.
When I execute the McAfee Virtual Technician, he shows me this windows but I can't open the link "Mettre à jour maintenant".
Given that there was a pre-install version on his Dell computer when he bought it (and which was been used during the coverage period offered by Dell), I use the McAfee Consumer Product Removal tool. It says me the uninstallation was uncomplete (in the log file, many folers or files are unknow). I retry on the safe mode and he confirmed that the operation was successful.
I retry the installation of Antivirus Plus (even in safe mode) but I receive the same error message than the first time (see above).
Any idea of the problem and how I can resolve it ?
Thanks in advance,
Is this machine totally up to date - 7 SP1 including IE10? Even if you use another browser as default it is important that IE be the latest.
Run the BitDefender Uninstaller
• BitDefender Antivirus Removal Tool
Download the http://www.bitdefender.com/uninstall
First right-click on the red BitDefender icon near the system tray choose on Exit.
Wait a few seconds. Afterwards double-click on the BitDefender uninstall tool.
You will need to reboot your computer for the changes to take effect.
Uninstall any McAfee product listed in Control Panel > Programs > Uninstall a Program
Run the MCPR cleanup tool (again)
Reboot and then run the McPreinstall Tool:
Go to the online account page and reinstall from there.
BitDefender was already uninstalled. Nevertheless, I followed the procedure and tried but it doesn't work, I receive the same error message.
I also tried this solution : https://community.mcafee.com/message/279205#279205. Diagnosis and symptoms seemed to be exactly the same. I was able to do what he proposed but that doesn't change anything, I still receive the error message.
Technical Support is free of charge so you could try them. Linked under Useful Links at the top of this page.