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1276 Views 2 Replies Latest reply: Nov 1, 2013 8:51 PM by RSS Newcomer 2 posts since
Oct 31, 2013
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Nov 1, 2013 1:03 AM

How to Remove my IP address from

Hello everyone,

How to remove my ip address from

We do not use the mxlogic but our pattener use it. We can't send emails to them, our ip address has been blocked, any help will be appreciated.

For details below:

Denied [CS][] (Mode: normal)


What email address should I send to?


Our Ip address is, please specialist to remove the IP address from blacklist.


消息编辑者为 on 13-11-1 上午01时03分26秒
  • Brad McGarr McAfee Employee 154 posts since
    Dec 4, 2012

    Greetings Koiso,


    The 554 Denied [CS] error does not indicate that your IP address is on a blacklist. It indicates that your messages are scoring nearly or at 100% on our spam filter for any combination of several factors, including but not limited to IP reputation and Content Fingeprinting.


    To request a challenging of that scoring, you will need to do one of the following:

    - Have the recipient contact Support to open a Service Request


    - Forward the NDR and the original message (as an attachment) that triggered the NDR to


    We also recommend reviewing:

    KB Article: Bounce "554 Denied"

    KB Article: Best Practices for Organizations Sending to McAfee SaaS Email Protection Customers

    Brad McGarr
    McAfee SaaS Email & Web Protection
    Technical Support Technician I (Legacy & Partner Support)
    Microsoft Certified Professional
    Microsoft Technology Associate - Windows OS | CompTIA A+ Certified Technician | CIW Web Foundations Associate
    Visit my blog: Brad's Corner - Insights from SaaS Email & Web Security Support

    Frequently Requested Information

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