1 Reply Latest reply: Oct 29, 2013 9:50 AM by Cheshire_Dan RSS

    MSME 8 error 8004022d

    Cheshire_Dan

      Server Windows 2008 Standard

      Exchange 2010 SP2

      MSME (GroupShield) 8.0 SP1 Rollup 1 - 8.0.7987.100

      ePO 4.6.6 (Build 176)

       

      I have just upgraded to MSME 8 -  I am getting multiple instances of the following two errors:

       

       

      Log Name:      Application

      Source:        MSME

      Date:          29/10/2013 13:48:45

      Event ID:      2045

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Knuts-Exch.ServiceCentre.local

      Description:

      The OnAccess (Transport) scanner failed to scan the item "???????????????????????" with error 8004022d.

       

      where ???????????????????? is the subject of the email

       

       

      and

       

       

      Log Name:      Application

      Source:        MSME

      Date:          29/10/2013 13:48:44

      Event ID:      2045

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Knuts-Exch.ServiceCentre.local

      Description:

      The OnAccess (VSAPI) scanner failed to scan the item '' with error 8004022d.

       

       

      In addition the update was saying that it had run successfully but the DAT file was stuck at 7241.  I have downloaded and run today's 7242xdat.exe and the DAT is now showing as 7242. Howver the above errors are still appearing.

       

      Any help would be much appreciated