2 Replies Latest reply on Nov 26, 2013 12:47 PM by northvibe

    IOS devices become non-compliant after upgrade to 10.2.4, pls help

    Mfryksten

      Hi,

       

      after upgrade from 10.2.1 to 10.2.4 all IOS devices (both 6.x and 7.x) are non-compliant and cannot sync mail. IOS 7 devices produces this error in the EMM Event log (win event viewer):

       

      EMM.Hub.ActiveSyncGateway GetCertificateCompliance : Failed GenerationDate Match. Generation date is 8/22/2013 6:59:22 AM and DB Generation date is 10/23/2013 12:45:42 PM

       

      It seems that the generation date was changed after upgrade? Why is that? Any way to restore certificates or is a full recovery of EMM needed? I also updated the device catalogs 46734 och 48938 and run W8 prep tool  after the upgrade. Uncertain what caused the non-compliant behaviour to start.. 

       

      Any ideas where to start looking for a resolution?

       

      IOS 7 devices have been re-provisioned to get by this, but all others have not been re-provisioned and I want to avoid asking all users to re-provision..

       

      I have turned off Compliance enforcing and enabled compliance overriding on all devices in the meantime.

       

      All help appreciated, Thanks!

       

      Mikael Fryksten

      NSEC