1 Reply Latest reply on Oct 24, 2013 4:36 AM by Peter M

    Problems regarding McAfee Total Protection and Windows 8.1 Metro Apps

    uwe-dembski

      Hello,

       

      last week I installed the upgrade from Windows 8.0 64 bit to Windows 8.1.

       

      Since that time my Metro Apps are no longer working (e. g. the weahter metro app).

       

      I tried so many things to repair it, but nothing helps.

       

      No I found in a forum that this is a problem of the virus scanners are not fully compatible. Some peoble have deinstalled their virus-Scan programs and the metro-apps-problem was gone.

       

      Has anyone made experiences with that?

       

      I am using McAfee Total Protection (McAfee Security Center 12.8.856).

       

      Best regards, Uwe

        • 1. Re: Problems regarding McAfee Total Protection and Windows 8.1 Metro Apps
          Peter M

          That version should be OK.    When you upgraded did you disable McAfee temporarily?  Actually I've found when doing an upgrade as big as that (Service Pack for example) I've always uninstalled McAfee, then reinstalled afterwards.

           

          You could try uninstalling, check if your apps work, if not then something went wrong with the upgrade to 8.1 and you need to ask on a Windows help forum.

           

          Once uninstalled run the MCPR cleanup tool and reboot.

           

          Then reinstall from your online account.

           

          I too upgraded my 8 to 8.1 and haven't seen the issue but mind you, I have McAfee Total Protection Beta installed on that, so can't really compare.

           

          If the above doesn't help I suggest you open a case with Technical Support,  Free by phone or online chat and linked under Useful Links at the top of this page.

           

          Escalate the case if no luck at first.