1 Reply Latest reply on Oct 22, 2013 5:57 PM by Peter M

    Virus that open Windows Help File

    yellowdrama

      Hi all,

      Is anyone aware of a virus that in response to random keystrokes loads up the Microsoft Windows Help window. This is sometimes difficult to get to quit and at times need to fire up Task Manager to close the window. I have tried to do scans of the PC but keep getting the error messages "An Error Has Occured - An unexpected problem occured during your scan. Please click OK to go back to the Home page, and then try running your scan again." I am running McAfee Total Protection

        • 1. Re: Virus that open Windows Help File
          Peter M

          The most obvious question, is your F1 key stuck down?

           

          Second thought run Malwarebytes Free and AdwCleaner - see 3rd Party Tools in the last link in my signature below.

           

          They may find stuff that regular antiviruses don't.

           

          To keep Malwarevytes Free actually free do NOT accept the Free Trial.