Is there an offical way of accessing/logging into the various SaaS elements that we may have overlooked? Because we appear to be going round in circles...
We have a McAfee SaaS account which we can use to log into the main McAfee SaaS landing page (www.mcafeesaas.com or www.mcafeeasap.com).
From here we can access the Control Console for the registered SaaS product. This takes us to https://portal.mcafeesaas.com. However we appear to be unable to hit the Control Console directly. If we try to do so we are (understanably) asked to log in, but no matter how hard we try the credentials that do work on www.mcafeesaas.com are refused by portal.mcafeesaas.com.
Could this again have something to do with the fact that the email address/account name we registered when first signing-up for McAfee SaaS doesn't actually match the primary domain registered with the account?
When we log into www.mcafeesaas.com or www.mcafeeasap.com and then access the Control Console at the top of the Control Console page it indicates we are actually logged in using an entirely different account name - "email@example.com" rather than "firstname.lastname@example.org".
We did experiment by trying to access the Control Console URL directly and then specifying "email@example.com" as the e-mail address instead of "firstname.lastname@example.org" but it wouldn't allow that.
Then a colleague decided that the best solution for one of his questions was to log a formal service request. He went to support.mcafeesaas.com and clicked on the "Create Service Request" link and was then prompted to log in - at which point we again found ourselves being told that the credentials we were attempting to supply (regardless of what we entered) were not correct.
Eventually we worked out that we could raise a ticket via the "Help & Support" menu on the main portal, but if someone is able to clarify what we should be doing (in so far as whether we should be able to log into either the Control Console or Support site independently of the main portal) and which account credentials we should be using that would be great!