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1345 Views 8 Replies Latest reply: Oct 29, 2013 2:08 AM by Peacekeeper RSS
b1gn1wat Newcomer 2 posts since
Oct 22, 2013
Currently Being Moderated

Oct 22, 2013 1:47 AM

Mcafee internet connection issue

i'm using dell xp14 wins8 bundle with McAfee antivirus since apr 2013

now since oct 14,2013  i cannot update McAfee,  there is an error show that  "No Internet Connection" even i'm still online

my last update is McAfee V 12.8

                             Build 12.8.750

                             Affld 977-33

                             Last update 10/14/2013

 

i tried all the solutions i read on how to fix this issue with mcafee and none has worked ...( included MVT too )

I even went through a clean uninstallion of my dell and reinstaleld everything from scratch like it was a new pc still the same issue

So i dunno what to do. My internet works fine.

 

 

i found that not only me that have this error, many users and numbers are growing up

pls help me find the solution

meantime pls tell me how and where i can download  the right  update virus definition for my product

 

thk


  • Peacekeeper Volunteer Moderator 21,332 posts since
    Nov 23, 2002
    Currently Being Moderated
    1. Oct 22, 2013 2:10 AM (in response to b1gn1wat)
    Re: Mcafee internet connection issue

    A thought ----open Mcafee security centre and go to navigation and general settings and alerts and access protection and disable it. Try the update and if no go or if it works reenable access protection.

     

    By clean uninstall you mean run MCPR after a windows uninstall of Mcafee?

     

    I have not seen many is any other posts re this happening recently and reinstalling I felt should have helped so best to call support explain your issue and let them look into it. If necessary ask for an escalation call back.

     

    I will also do some digging. I assume you do not have another AV installed ie 1 that scans in real time?

     

    I assume you tried all 4 workarounds here

    http://service.mcafee.com/faqdocument.aspx?id=TS101441

     

    And this? BTW who supplied your Software?

    1. Click Start and select Run. Windows Vista and 7 users should click the Windows orb, then click in the search box.
    2. Copy and paste the following command, then press ENTER:
         
          Regsvr32 /u C:\Progra~1\McAfee\MSC\mcsubmgr\11,0,669,0\mcsubmgr.dll
         
         
    3. Copy and paste the following command, then press ENTER:
         
          Regsvr32 C:\Progra~1\McAfee\MSC\mcsubmgr\11,0,669,0\mcsubmgr.dll
         
         
    4. Right-click the V-lock icon in your taskbar and select Check for updates.

    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • Peacekeeper Volunteer Moderator 21,332 posts since
    Nov 23, 2002
    Currently Being Moderated
    3. Oct 22, 2013 3:29 PM (in response to b1gn1wat)
    Re: Mcafee internet connection issue

    If disabling access protection works reenable it immediately. Why try all the other workarounds if the access protection disabling worked or are you saying you tried all these before? I get the feeling you are saying issue still there.

     

    No need to disable windows defender Mcafee does that automatically..


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • sommeral Newcomer 10 posts since
    Feb 24, 2013
    Currently Being Moderated
    4. Oct 27, 2013 4:51 PM (in response to b1gn1wat)
    Re: Mcafee internet connection issue

    I have had the same trouble 2 times.

    Added to one trouble last year, I have lost 3 days trying to find a solution to the problems created by McAfee.

    I am convinced that this company and its products are of poor quality.

    How can they behave like that?

    Now I am struggling for desinstalling totally all the components of McAfee.

    And it is not easy.

  • sommeral Newcomer 10 posts since
    Feb 24, 2013
    Currently Being Moderated
    5. Oct 27, 2013 4:54 PM (in response to sommeral)
    Re: Mcafee internet connection issue

    And in top of that you are obliged to have this disaster installed in your computer.

    Impossible to remove McAfee totally and to install another antivirus application.

    How to get ride of this damnation?

  • Peacekeeper Volunteer Moderator 21,332 posts since
    Nov 23, 2002
    Currently Being Moderated
    6. Oct 27, 2013 11:28 PM (in response to sommeral)
    Re: Mcafee internet connection issue

    Uninstall it via this method

    http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

     

    If necessary run the mcpr removal tool a couple of times.

     

    If you had issues did you call support they or an escalation call back usually fixes most issues.


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • sommeral Newcomer 10 posts since
    Feb 24, 2013
    Currently Being Moderated
    7. Oct 28, 2013 5:05 PM (in response to Peacekeeper)
    Re: Mcafee internet connection issue

    Thank you.

    I did it on Thursday and they fixed the trouble.

    It took around 50 minutes.

    Yesterday the helpdesk was closed and I needed to do it quickly for being able to work.

    That is why I decided to uninstall McAfee.

  • Peacekeeper Volunteer Moderator 21,332 posts since
    Nov 23, 2002
    Currently Being Moderated
    8. Oct 29, 2013 2:08 AM (in response to sommeral)
    Re: Mcafee internet connection issue

    Ok ensure you use the method I posted above to cleanly uninstall Mcafee otherwise you will/could have issues with your new scanner.


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

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