When you uninstalled it did you follow this path?
ie uninstall via windows and follow with MCPR removal tool. Try that way and reinstalling after running
and then reinstall from your account
Things to note . Have you got any other AV or antimalware installed?Free malwarebytes will give a warning but you can choose skip and continue though I prefer installing with not additional scanners present then install some that are both free and do not use real time scanning.
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Also support for your area is available 24/7 if you need it: http://service.mcafee.com/TechSupportHome.aspx?lc=2057&sg=TS - right now it says a 5 minute wait for the phones and there is also online chat.
What operating system and service pack (if applicable) is this and is it up to date including all browsers and add-ons? Also what kind of CPU does it have? If you don't know just give the make and model of the laptop.
Seems to have done the trick...McAfee is updated and carried out a full scan without problems....Thank you. Is there any additional programs you would recommend to run alongside McAfee for additional protection?
Glad Tony's advice helped you. That's great. He's off duty right now so you might want to look at the last link in my signature below for some ideas.
I keep Malwarebytes Free handy and updated, just in case, but you may wish to try others, your choice, good luck. ;-)
However, your best defense is to always keep everything totally up to date, including parts you may not use.
Great to hear good luck. Yes I run Malwarebytes free manually 1 time a week.