2 Replies Latest reply: Oct 17, 2013 7:56 AM by dpbpc62 RSS

    VPN definition erroring with Traceback

    dpbpc62

      Good day

       

      I'm getting a Unexpected cf_ipsec traceback error after I duplicated a vpn definition and changed IP's and tried to save it

      Error below

       

      cmhc traceback error.gif

       

      Thanks

       

      Dana

        • 1. Re: VPN definition erroring with Traceback
          dpbpc62

          This looks like a GUI bug to me, so I'm going to use the following KB63709 to gather logs and send to McAfee Support

           

          Technical Articles
          Firewall Enterprise/Sidewinder 7.x: Admin Console Troubleshooting Requirements

          Doc ID:

          KB63709

          Version:

          6.0

          Status:

          Published

          Created:

          12/04/2007

          Last Modified:

          09/23/2013

           

          Summary
          You will need to gather the following information/files if you experience a GUI Traceback, or if you believe you have found a GUI bug.

          Solution
          Assumption

          The installed path of the Admin Console is C:\Program Files\Secure Computing\Sidewinder 7 Admin Console, which is the default.

          Required Information


          Technical Support requires the following information:

          • detailed steps to recreate the problem
          • when the problem started
          • cf package list



          Required Files


          Technical Support requires the following files.  Please place all of the following data in a .zip file with the Service Request number in its name.

          Initialization File
          :

          • C:\Program Files\Secure Computing\Sidewinder 7 Admin      Console\ac\lib\cobra.ini

            This contains a list of servers, their IP/port information, and version      information.


          Admin Console log files on the Windows system
          :

          • C:\Program Files\Secure Computing\Sidewinder 7 Admin      Console\ac\lib\diagnostic.log

            This contains the output of any encountered Tracebacks.

           

          • C:\Program Files\Secure Computing\Sidewinder 7 Admin      Console\ac\lib\serverCallTime.log

            This contains a list server calls made, and the time it took to complete      them.


          Directory listing
          :

          To generate the directory listing file:

          1. Start a Windows command shell (Start, Run, cmd.exe).
          2. Run the command cd C:\Program Files\Secure Computing\Sidewinder 7 Admin Console\ac.
          3. Run the command dir /s > ACDirectoryListing.txt.

            • C:\Program Files\Secure       Computing\Sidewinder 7 Admin Console\ac\ACDirectoryListing.txt


          Screen captures
          :

          1. Use Alt-PrtScn (for the current screen) or Ctrl-PrtScn to take a screenshot.
          2. Use Microsoft Paint (Start, Run, mspaint.exe) to paste the image and save. Saving as .png or .jpg is preferred over .bmp.

          Admin Console debug and audit files:

          To generate the debug and audit files:

          1. Obtain command line access to the Firewall Enterprise.
          2. Create the cobrad.debug file in /tmp with touch /tmp/cobrad.debug.
          3. Start gathering all audit during this debug window with acat -ak > /tmp/admin_console_debug.txt.
          4. Disconnect and re-connect to the Admin Console.
          5. Reproduce the problem with the Admin Console.
          6. Stop the audit gathering process with Ctrl-c.

            • /tmp/cobrad.debug* files
            • /tmp/admin_console_debug.txt

           

          Regards

           

          Dana

          • 2. Re: VPN definition erroring with Traceback
            dpbpc62

            After some digging, it seems the Traceback is triggered because of identical paramters within another vpn definition.

             

            Checking the other vpn definitions.