Moved from Business to Home > SecurityCenter for better attention.
What type of laptop is it and what operating system and service pack (if applicable) is installed and, if you had other protection installed, did you use their removal tool?
BTW you say you requested support, how was that, by email, phone or online chat and if so have they contacted you at all?
sent them online request via filling a form, received their reply said they will contact me - but they never have contact me at all.
toshiba window 7, used to have a on trail subscription with mcafee but expired.
when i tried to installed and run the mcafee check again, the box said my pc is at risk and there is no web protection and urged me to buy the mcafee product again.
i have found it very unhelpful with the online support as took me ages to try to find where can i get help online and still unsuccesful.
I hope it was the right Technical Support as you had originally posted in Enterprise and their support is different. Yours is HERE and the best method of communication is by online chat or by phone. That said often they get tied up with a case and miss the callback deadline. Try contacting them again.
You've partially answered my questions. Is this Windows 7 SP1 - you can tell by right-clicking the "Computer" item on your desktop or in the Start Menu and then selecting Properties.
Also please check, even if you don't use it, that Internet Explorer is version 10 - open it and click Help/About. McAfee uses IE for display and functions.
If not then you need to update.
You say you had a trial subscription. Go to Control Panel > Progframs and uninstall everything 'McAfee'.
Then run the MCPR cleanup tool and reboot.
Now try your installation again from the online account.
thx for info and advice
but not sure what my pc is, only know its home preimum window 7 from toshiba 2009 year
dont think internet explorer is version 10 on my pc
I already told you how to look up that information, I need to know what it is. If you haven't got the machine up to date that could be a large part of the problem.
I think perhaps it's best you phone Technical Support tomorrow and that way they can directly troubleshoot it.