I am having challenges upgrading from AntiVirus Plus to VSE on my personal laptop. as each time I try to install the program, I receive error 1303: "The installer has insuffieicent privileges to access this directory: C\Program Files (x86)\McAfee\VirusScan Enterprise. The installation cannot continue. Log on as an administrator or contact your system administrator."
I am trying to install VSE on my personal laptop where I hold administrator rights and cannot figure out how to overcome this issue. I have not run into installation problems with other programs and therefore am unsure how to approach. Any guidance is greatly appreciated.
You can't "upgrade" between the two. You must uninstall Antivirus Plus via Control Panel, then run the MCPR cleanup tool (which is only good for removing traces of consumer products by the way, not VSE or other Enterprise products), reboot and then attempt your installation.
What version of VSE are you trying to install? Also is Windows 7 fully updated, SP1, IE10 etc.?
Message was edited by: Ex_Brit on 14/10/13 3:11:07 EDT PM
Many thanks for the quick response. I am trying to install VSE 8.8 and my machine is running Windows 7 with SP1 installed and I believe all programs are fully updated including IE 10.
Here's one concern I have about uninstalling Anti Virus Plus -- if I cannot get VSE to install, then I fear I will have an unprotected machine. Am I overly concerned on this?
You will have to uninstall AV+ first. Windows Firewall will protect you in the meanwhile. There's an installation guide for VSE 8.8 here: https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/ 22000/PD22944/en_US/vse_880_installation_guide_en-us.pdf
You can always reinstall AV+ afterwards if VSE fails. Note that VSE does not contain a firewall whereas AV+ does.
If you have a license for VSE you must have a grant number, or the person who provided it must have one, that gives you access to the Enterprise Portal where you can get help with this.
BTW there are various patches that need to be installed after 8.8 but I will leave that to someone else to guide you as it's been years since I used VSE myself. Hopefully someone else will spot this thread soon.
I'm reading a lot here and I think that error 1303 is possibly because you may need to right-click the setupvse file and select "Run as Administrator" regardless of whether or not you are logged in as an Adminstrator. The machine's Admin account has even higher authority.
I could be wrong here so I'm hoping someone else will contribute to this.
VSE 8.8 Patch 2 requires the following hotfixes to be installed in the following order: Hotfix 805660, 778101, 820636, then Hotfix 846582.
2 of these HF are security related, and it's so complicated to install them correctly...