2 Replies Latest reply on Dec 11, 2013 2:29 PM by tcox8

    User's password and security quesitons changing

    tcox8

      Hello,

       

      I have a user who can't login with their AD credentials. We have reset their EEPC token, logged into Windows with their AD credentials and then synced up. We verify that the AD password has synced by rebooting and logging in with his AD credentials. All is great until the next morning and then they can't login again. It doesn't accept their AD password and doesn't accept the answers to the security questions. (We made them super easy answers for testing and it still didn't accept them).

       

      Is there a reason why his password and security question answers continue to be synching to something else?