1 2 Previous Next 11 Replies Latest reply on Oct 16, 2013 10:12 AM by selvan

    Cannot open encrypted files

    mindelix

      Hello,

      I installed AT several months ago and it worked ok, but recently it happened, that I cannot open any documents (office 2010 docs, pdf's, etc), they appear locked (there is a lock sign on icons).

      I cannot uninstal  AT, tried turning fielprotection off in web console, but it only says "your changes will take effect soon" and nothing happens.

      My system is Lenovo S230u, Win8 x64.

       

       

      Can anybody recover my documents?

       

      Any help would be appreciated.

       

      Thanks

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