0 Replies Latest reply: Oct 8, 2013 12:32 PM by jnojr RSS

    Mac agent not installing modules

    jnojr

      I've got several Macs that have cma installed and running.  We can see that they have the EPOAGENT3700MACX:4.6.0.3188 module installed and working.  There are other modules that are required by the server, but they aren't installing.  In the log file, I can see some errors about "An update session is already running" and "Enforce Task for task id [2300] failed" and:

       

      2013-10-08 10:01:20 [1803] [ipcchannel] [E] Error trace:

      2013-10-08 10:01:20 [1803] [ipcchannel] [E]   Data receive failed

      2013-10-08 10:01:20 [1803]        [Uec] [E] Error trace:

      2013-10-08 10:01:20 [1803]        [Uec] [E]   Mue ipc client did not terminate gracefully

       

      In McScript.log, we see some:

       

      2013-10-08 10:00:10 [1829]     [RcFile] [E] Error trace:

      2013-10-08 10:00:10 [1829]        [Log] [E]  [Main thread]->

      2013-10-08 10:00:10 [1829]    [SessMgr] [E]  [initializeScript]->

      2013-10-08 10:00:10 [1829]     [RcFile] [E]  [catgets,014f9b30,206]->

      2013-10-08 10:00:10 [1829]     [RcFile] [E]   Undefined error: 0

       

      and a whole lot of errors around:

       

      2013-10-08 10:01:14 [1862]   [ScrptExe] [E]  [Line 599:  RunScript dwRet = /Library/McAfee/cma/scratch/update/Current/VSCANDAT1000/V2datdet.mcs, ScriptMain]->

       

      That "script" is a binary, so I have no idea what line 599 is trying to do, or why there are line numbers for a binary file :-)

       

      Logs attached from the point of starting the agent.

       

      Any assistance greatly appreciated!