Moved to the LiveSafe Community for better support.
However, as far as I know LiveSafe doesn't update in the same way as the normal antivirus/firewall software, but I will defer to anyone from this section to clarify that.
In fact the latest consumer versions of any of the software can't be updated by downloading DAT's any more. DAT's and SuperDAT's are purely for the Enterprise sector.
Why don't you try contacting Technical Support? It's free after all and linked under Useful Links at the top of this page.
There is also a large FAQ section at your disposal there.
I tried the support and no matter what kind of support I choose, I am required to download software that stays on my computer. No ******* thanks.. I've had my pc pried into enough without another company trying to slide a bunch of crap past it's innocent "helpful" downloads just to check on what I do so they can "tailor their products" to my "needs" and keep a "helpful" eye on me.
I shall just do the aforementioned and uninstall mcafee, never download, buy, or use it again, and try to inform as many people as I can that mcafee is probably the worst company to purchase a product from.
Thanks for your help,
For goodness sake, it's only an ActiveX-type of extension to allow the GoToAssist support portal to work. You can uninstall it afterwards from Control Panel > Programs, and they certainly do not pry at all, I can personally vouch for that. McAfee is a mutli-million dollar company with a very high reputation and I promise you they are scrutinized thoroughly by regulators.
It's your choice.
I doubt anyone else will be around here until at least Monday and none of us Moderators use LiveSafe.
Neither is there a user manual to consult.
Good luck with any other brand's support, they all use the same type of system.