7 Replies Latest reply on Jan 16, 2014 10:06 AM by exbrit Branched to a new discussion.

    how to stop automatic renewal if your mail has been hacked and you cannot enter your account

      Hello,

       

      I wish to stop the automatic renewal, but I cannot enter my account, since I do not have the password. I had created the account 5 -6 years ago, my mail has been hacked and I have forgotten my back up mail

       

      I am trying to communicate with McAfee, but I have not received an answer.

       

      I tried to stop my credit card, but the charge has been transfered to my new credit card.

       

      Could you please help me?