9 Replies Latest reply on Sep 29, 2013 3:23 PM by exbrit

    Artemis won't let me backup

      When ever I try to back up McAfee detects Artemis and the backup fails.

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      McAfee has detected an infected item in a shared folder on your network.  To remove the

      threat, right-click the folder, change its properties to allow full access and the click scan.

       

      Detected Artemis!16CB2CE6F2BB (Trojarn)

      Quarantined from: \Device\HarddiskVolumeShadowCopy11

      \Users\Jim\AppData\Roaming\DefaultTab\DefaultTab\update.exe

       

      We cannot remove a Trojan while the infected file is in a shared folder on your network.

      Allowing full access to the folder frees up the infected file allowing McAfee to fix the issue.

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      The number on shadocopy varies.

       

      I am out of ideas.  Please Help!

       

      Based on a similar post, I have tried:

       

      Disable recovery

      Reboot

      Enable recovery

      Delete detected quarantined files

      Backup

       

      Only to see the error message reappear and the backup fail