7 Replies Latest reply: May 30, 2014 12:26 PM by llamamecomoquieras RSS

    VSE Install fails trying to uninstall Sophos.

    vincelewin

      I hope someone can help me with this issue I have.

       

      I am currently trialing McAfee EPO and Virusscan to replace Sophos on my server estate.

       

      I have an issue where if I deploy from EPO or run manually VSE fails to install.

       

      As I am new to this product I have struggled to find details of whats happening but I have searched for logs modified today and found VSEUninst.log.

       

      This shows....

       

      Remove : PRODUCT_138::Sophos Anti-Virus

      InvokedUninstaller : MsiExec.exe /X{9ACB414D-9347-40B6-A453-5EFB2DB59DFA} /qn REBOOT=R

      InvokedUninstaller : Sophos AV uninstaller returned error. ERROR CODE: 1603

       

      Return Code : Decimal = 4  Hex = 4

       

      I have disabled on-access scanning, behaviour monitoring and rebooted the server but it has made no difference.

       

      Thanks in advance for any advice you can offer.

       

      Vince

        • 1. Re: VSE Install fails trying to uninstall Sophos.
          wwarren

          The VSEUninst log you are checking is where we record incompatible software findings.

          In other words, we recognized the product you have installed as an incompatible one and try to remove it. However, the removal of that product failed.

           

          Unfortunately, we can't solve problems in other vendors uninstall routines - I don't think we should have that expectation.

          You'll want to remove that software prior to installing VSE.

          • 2. Re: VSE Install fails trying to uninstall Sophos.
            Jonesthemilk

            I am about to roll out to u0pwards of VSE 4000 machines (replacing Sophos) using ePO and was relying on McAfee doing what it says on the tin!

            Being stand-alone Domains do not have the luxury of SCCM or CA

             

            So not overly impressed with the above  response!

            what is the point of issuing KB72251 then?

             

            The key mentioned is quite common to Sophos Installations that I have  too( Sophos 10.3)

            • 3. Re: VSE Install fails trying to uninstall Sophos.
              PhilR

              We recently migrated around 2000 PCs from Sophos to McAfee Virusscan.

               

              On only a handful did we have problems with Sophos uninstalling, so I'm tempted to say that something's broken in the Sophos installation.

               

              Or there's a Sophos configuration which is preventing the uninstall.

              • 4. Re: VSE Install fails trying to uninstall Sophos.
                Jonesthemilk

                Thanks PhilR

                Thats a bit more re-assuring.

                You could be right with TamperProtection affecting things.

                Not being a Sophos Expert I don't know in what version this was introduced. Will have to check and test this anyway.

                Am happy with the numbers you quoted but didn't fancy revisiting 4000+ machines

                 

                vincelewin :-

                Found this batch file out there but not sure if it will help you in anyway.

                 

                REM  RemoveSophos.txt
                REM Stopping Sophos Services
                net stop "Sophos AutoUpdate Service"
                net stop "Sophos Agent"
                net stop "SAVService"
                net stop "SAVAdminService"
                net stop "Sophos Message Router"
                net stop "Sophos Web Control Service"
                net stop "swi_service"
                net stop "swi_update"

                REM
                REM Removing Sophos AutoUpdater
                MsiExec.exe /X{15C418EB-7675-42be-B2B3-281952DA014D} /qn REBOOT=SUPPRESS /PASSIVE

                REM
                REM Removing Sophos Update Manager
                MsiExec.exe /X{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} /qn REBOOT=SUPPRESS /PASSIVE

                REM
                REM Removing Sophos Remote Management System
                MsiExec.exe /X{FED1005D-CBC8-45D5-A288-FFC7BB304121} /qn REBOOT=SUPPRESS /PASSIVE

                REM
                REM Removing Sophos Anti-Virus
                MsiExec.exe /X{9ACB414D-9347-40B6-A453-5EFB2DB59DFA} /qn REBOOT=SUPPRESS /PASSIVE

                 

                I'll certainly be trying it on my Failures .....................................by the looks of things

                 

                Diolch yn fawr

                 

                JTM

                 

                Message was edited by: Jonesthemilk on 22/10/13 13:15:35 IST
                • 5. Re: VSE Install fails trying to uninstall Sophos.
                  vincelewin

                  Thanks Jonesthemilk.

                   

                  I would be interested to hear how you get on with the 4000 deployements!

                   

                  Vince

                  • 6. Re: VSE Install fails trying to uninstall Sophos.
                    mdev63

                    Hi JonestheMilk,

                     

                    How did you make out with the 4000 machines? Did you find your solution for unistalling Sophos? I am face with the same issue and the same quantity of machines.

                     

                    Mark

                    • 7. Re: VSE Install fails trying to uninstall Sophos.
                      llamamecomoquieras

                      Hi there,

                       

                      In those cases you must modify the uninst.ini file and customize according your new product that you want to uninstall.

                       

                      Please you can check the post https://community.mcafee.com/message/129413 as a reference for a different AV.

                       

                      Once you have customize and test in the machine that it works, you can create a new VirusScan package with McAfee Installation designer (ePO deployable) and your issue will be fixed

                       

                      In my almost 5 years working for McAfee I have created lots and 99% of the cases works and uninstall the third party AV.

                       

                      Cheers,