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1614 Views 2 Replies Latest reply: Sep 10, 2013 5:44 AM by PhilR RSS
adriaansc Newcomer 8 posts since
Aug 13, 2013
Currently Being Moderated

Sep 3, 2013 3:56 AM

VSE Not updating. Dat reflecting 1111 or 0.0000

HI All

 

We have round about 905 machines that either reflect one of two DAT's 1111 or 0.0000. Now even when running a xdat against them they revert back to the previous mentioned DAT's

Is there a fix for this that doesn't require complete uninstall and reinstall of the agent and VSE?

 

VSE version 8.8.0.975

  • wwarren McAfee SME 774 posts since
    Nov 3, 2009
    Currently Being Moderated
    1. Sep 5, 2013 12:31 PM (in response to adriaansc)
    Re: VSE Not updating. Dat reflecting 1111 or 0.0000

    DAT 1111 tells you a fresh install occurred, and a DAT update is needed.

    Fix = Do a DAT update.

     

    DAT 0000 tells you something is wrong with the client. There are a number of possible causes, so the details will have to be discovered on a case by case basis - hopefully they'll be the same issue.

    If you want to remediate it on your own without investigating the cause, start with a Reboot or restarting of the McShield service.

  • PhilR Apprentice 336 posts since
    May 21, 2009
    Currently Being Moderated
    2. Sep 10, 2013 5:57 AM (in response to wwarren)
    Re: VSE Not updating. Dat reflecting 1111 or 0.0000

    Stuck at dat 1111 implies that maybe vsupdate.dll hasn't registered properly.

     

    regsvr32 /s "c:\program files\mcafee\virusscan enterprise\vsupdate.dll"

     

    followed by a forced update should fix this.

     

    DAT 0000 is, in my experience, a corrupted install.

     

    The other circumstance you don't mention but I see here is when the installed product list in ePO shows Virusscan but a blank DAT version, and uninstall via ePO fails.

     

    Uninstall via an ePO task, if that fails, here's the quick (and very dirty) fix I use:

     

    Search hklm\software\microsoft\windows\uninstall for any reference to Virusscan, and delete the key(s) found

     

    delete key HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800

     

    delete key HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800

     

    restart the McAfee framework service

     

    You should now be able to run the Virusscan 8,8 install task successfully.

     

    After that, it might be wise to uninstall and then reinstall, just to make sure it's ok (I've needed to do this on one or two broken boxes).

     

    I've fixed around 50 broken systems this way without having to leave my desk or remote in to the broken PCs.

     

    Thanks to this fix, 3694 boxes called home in last 24 hours, of which only 7 aren't reporting up to date DAT files

     

    Cheers,

     

    Phil

     

    Message was edited by: PhilR on 10/09/13 11:57:41 IST

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