OK send the file via getsusp let it detect the file and submit it Do this immediately after a reboot when the file is not detected and moved to quarantine area.
Add your email address to the programs preferences.
Getsusp is a mcafee program that submits suspicious files to Mcafee. The labs then can test the file and create a removal method within the dat/engine.
Try also to scan with some of the other scanners in the link above.
Also after this clean up all your temp files both windows and browser and browser caches.
An explaination of artemis detection
Well, Artemis detections are not in a DAT, by definition. Artemis (or it's official name GTI, Global Threat Intelligence) is only used when a questionable behavior occurs AND No DAT signature is defined for the behavior. At that point, the scan engine creates a hash of the file in question and sends the hash to the on-line server at McAfee, to see if other systems have discovered the same. When a match has occurred, the GTI server sends back a number, say A58241894C3C, which states that this has been detected before.
Unfortunately, this is not much information for you or I to go on. Additionally, the Artemis number issued only specifies that a quarantine should take place, as there is not enough information from the hash given, to define operations, like Clean.
When enough information is gathered regarding a suspicious behavior or file, and enough testing is done, the Artemis detection is then added to the DAT file. At that time, more operations, like Clean, are available and a more traditional infection Name is given. Until this happens, the Threat Center is not able to help much.
At the beginning of this process, the scan engine goes to Artemis when the issue is not defined within a DAT. Once the new DAT file contains the signature and process for cleanup, the Artemis lookup is not done.
Artemis is useful to handling zero-day outbreaks, stopping the spread before full knowledge and understanding of the malware is known. Information about a detection (by Artemis number) is only available to McAfee. Once the malware is better defined and added to the DAT file, information about that detection can be looked up by the traditional name issued by McAfee.
The file detected as an artemis was 10 mb, it was installed by someone other than myself in the process of installing a college library e-reader, I have used shredder to erase the setup and a folder of similar name, I also uninstalled programs which appeared around the time of the "Media Player" 's installation, I used shredder to erase temporary internet files, after a reboot mcafee was updated with windows, scan came up clean in regular start up mode, after going online i scanned the computer again before powering off, computer detected f_002221 and f_02220 as trojans namely "JS/Exploit!JNLP.g" found in C:\User\Yuliya\AppData\Local\Google\Chrome\UsersData\Default\Cache when i try to search for this file location the search comes up empty, when i access the Yuliya folder i cannot find a folder labeled AppData, Mcafee seems to function better with regards to the internet the problem may have been that IE was not the default browser although when i tried to send the newly detected trojans to Mcafee i recieved a message which told me an error had occured and i was not able to send the files, while when i clicked on the virus' name as a link it worked (Also while using shredder i deleted files in quaruntine and potentially unwanted programs).
I do not know how to clean up temporary files for windows/ browser caches, is mcafee shredder enough for temporary browser files? how do i cleanup windows temporary files what would i use, where would i find them?
Temp clean up
Cache clean chrome
So the files were sent did you run getsusp at all?
i have run getsusp, but this is after i have used shredder to erase the file detected as an artemis. the strange thing about the chrome folder is that chrome is not currently installed. The only thing i see going wrong right now is that i cannot send the files identified as JS/Exploit!JNLP.g to mcafee, is this because it is already a known threat? Getsusp did not detect JS/Exploit files, 3 files were found suspicious and 25 were unknown, 3 suspicious were...
i have disabled system restore while running a scan and getsusp and stinger. Stinger came up with no detections on very high GTI sensitivity setting (under scan options "report applications' was not selected)
so is the mcafee send error to mcafee normal due to the threat being known?
will google cache be cleared when i clean temp files with disk cleanup?
should i be concerened for the suspicious files detected in getsusp?
The send error do you mean from the quarantine folder option? If so this works sporatically so best way is to send it.
I posted a link of clearing the cache though you said it was not installed. Is there an option in programs and features to remove chrome if so do so if you do not use it.
Try Malwarebytes it has a rootkit remover as well tho I do not think you have 1.
I had already uninstalled chrome through control panel in programs and features when this viruses were detected in the chrome cache folder, i have checked and google is not currently on the list of programs in control panel
i have now used disk cleanup.. but a google chrome folder still exists under appdata despite my uninstallation should i use mcafee shredder to delete it?
In regard to send error, yes i do mean the option from the quaruntine folder when i hit send to mcafee i recieve a notification that an error has occured.
do you mean that quaruntine works sporatically or the send option does so?
if i cannot send it should i delete the files in quaruntine?