2 Replies Latest reply on Aug 27, 2013 5:56 AM by xenon1
      • 1. Re: Unable to install HIPS via ePO server
        pankajs

        Hi ,

        I have submitted agent log status.Please let me know why i am not able to remove HIPS 8.0.

         

         

         

        2013-08-27 14:59:21.649 i #4088 Updater Initializing update...

        2013-08-27 14:59:21.649 I #4088 Uec Done processing progress information

        2013-08-27 14:59:21.649 I #4088 Uec Received ipc data from mue

        2013-08-27 14:59:21.649 I #4088 Uec Processing progress information

        2013-08-27 14:59:21.649 i #4088 Updater Verifying catalog.z.

        2013-08-27 14:59:21.649 I #4088 Uec Done processing progress information

        2013-08-27 14:59:21.696 I #4088 Uec Received ipc data from mue

        2013-08-27 14:59:21.696 I #4088 Uec Processing progress information

        2013-08-27 14:59:21.696 i #4088 Updater Extracting catalog.z.

        2013-08-27 14:59:21.696 I #4088 Uec Done processing progress information

        2013-08-27 14:59:21.711 I #4088 Uec Received ipc data from mue

        2013-08-27 14:59:21.711 I #4088 Uec Processing progress information

        2013-08-27 14:59:21.711 i #4088 Updater Loading update configuration from: catalog.xml

        2013-08-27 14:59:21.727 I #4088 Uec Done processing progress information

        2013-08-27 14:59:22.758 I #4088 Uec Received ipc data from mue

        2013-08-27 14:59:22.758 I #4088 Uec Processing progress information

        2013-08-27 14:59:22.758 i #4088 Updater Can't get uninstall command from plug-in area.

        2013-08-27 14:59:22.758 I #4088 Uec Done processing progress information

        2013-08-27 14:59:22.758 I #4088 Uec Received ipc data from mue

        2013-08-27 14:59:22.758 I #4088 Uec Processing progress information

        2013-08-27 14:59:22.758 i #4088 Updater Verifying HIP_ClientDetect.mcs.

        2013-08-27 14:59:22.758 I #4088 Uec Done processing progress information

        2013-08-27 14:59:35.774 I #2616 Sched The task Remove HIPS 8.0 is still running

        2013-08-27 15:00:21.306 I #236 Manage Loading plugin list from registry

        2013-08-27 15:00:24.899 I #4088 Uec Received ipc data from mue

        2013-08-27 15:00:24.899 I #4088 Uec Processing progress information

        2013-08-27 15:00:24.899 i #4088 Updater Verifying HIP_ClientDetect.mcs.

        2013-08-27 15:00:24.899 I #4088 Uec Done processing progress information

        2013-08-27 15:00:24.962 I #4088 Uec Received ipc data from mue

        2013-08-27 15:00:24.962 I #4088 Uec Processing progress information

        2013-08-27 15:00:24.962 i #4088 Updater Uninstalling  HOSTIPS_8000.

        2013-08-27 15:00:24.962 I #4088 Uec Done processing progress information

        2013-08-27 15:00:25.087 I #4088 Uec Received ipc data from mue

        2013-08-27 15:00:25.087 I #4088 Uec Processing progress information

        2013-08-27 15:00:25.087 i #4088 Updater Error occurred while uninstalling HOSTIPS_8000.

        2013-08-27 15:00:25.087 I #4088 Uec Done processing progress information

        2013-08-27 15:00:25.087 I #4088 Uec Received ipc data from mue

        2013-08-27 15:00:25.087 I #4088 Uec Processing event information

        2013-08-27 15:00:25.087 I #4088 UpdEvents Generating update event:EventId=2412:Severity=4:ProductId=HOSTIPS_8000:Locale=0000:UpdateType=Uni nstall:UpdateError=-1:NewVersion=8.0.0.1741:DateTime=

        2013-08-27 15:00:25.087 I #4088 UpdEvents EpoEventInf Interface: Event element created.

        2013-08-27 15:00:25.087 I #4088 Uec Done processing event  information

        2013-08-27 15:00:25.087 I #4088 Uec Received ipc data from mue

        2013-08-27 15:00:25.087 I #4088 Uec Processing progress information

        2013-08-27 15:00:25.087 i #4088 Updater Checking for software conflicts.

        2013-08-27 15:00:25.087 I #4088 Uec Done processing progress information

        2013-08-27 15:00:25.102 I #4088 Uec Received ipc data from mue

        2013-08-27 15:00:25.102 I #4088 Uec Processing progress information

        2013-08-27 15:00:25.102 i #4088 Updater Update Finished

        2013-08-27 15:00:25.102 I #4088 Uec Done processing progress information

        2013-08-27 15:00:25.102 I #4088 Uec Received ipc data from mue

        2013-08-27 15:00:25.102 I #4088 Uec Processing   EndUpdateDialog information

        2013-08-27 15:00:25.102 I #4088 Uec Done processing  EndUpdateDialog information

        2013-08-27 15:00:25.102 I #4088 Uec Received ipc data from mue

        2013-08-27 15:00:25.102 I #4088 Uec Processing event information

        2013-08-27 15:00:25.102 I #4088 muemsg Calling HandlePostpone with TaskID:  UpdateState: 1

        2013-08-27 15:00:25.102 I #4088 muemsg Calling m_pUpdateInfoCallback->HandlePostpone

        2013-08-27 15:00:25.102 I #4088 Updater CMcAfeeUpdate::HandlePostpone() Entered taskid: 1272

        2013-08-27 15:00:25.102 I #4088 Updater Finished calling GetPostponeMins

        2013-08-27 15:00:25.102 I #4088 Updater CMcAfeeUpdate::HandlePostpone() Exit

        2013-08-27 15:00:25.102 I #4088 muemsg Finished Calling m_pUpdateInfoCallback->HandlePostpone

        2013-08-27 15:00:25.102 I #4088 muemsg Finished Calling HandlePostpone

        2013-08-27 15:00:25.118 I #4088 UpdEvents EpoEventInf Interface: Update event created.

        2013-08-27 15:00:25.118 I #4088 UpdEvents DeInitializing Event Interface

        2013-08-27 15:00:25.118 I #4088 UpdEvents EpoEventInf Interface: Deinitialization succeeded.

        2013-08-27 15:00:25.118 I #4088 muemsg Updater session finish state value =1

        2013-08-27 15:00:25.134 I #4088 Uec Done processing event  information

        2013-08-27 15:00:25.134 I #2180 LpcConnMgr Processing message queue disconnection request

        2013-08-27 15:00:25.134 I #2180 LPC Unregistering LPC process

        2013-08-27 15:00:25.134 I #2180 LPC Successfully unregistered LPC process, CMNUPD__3000:DEFAULT:2464

        2013-08-27 15:00:25.134 I #4088 Uec Terminating thread

        2013-08-27 15:00:25.149 I #3584 Uec Terminating ipc channel

        2013-08-27 15:00:25.149 I #3584 ipcchannel Aborting IPC object connection

        2013-08-27 15:00:25.149 I #3584 ipcchannel Closing IPC connection

        2013-08-27 15:00:25.149 I #3584 ipcchannel Closing IPC server

        • 2. Re: Unable to install HIPS via ePO server
          xenon1

          My tip...

          there must be more logfiles in  %temp%\McAfeelogs\

          i.e.: C:\windows\temp\McAfeeLogs

           

          Search-Name: hip8.0_core*   or McAfeeHip8_*