0 Replies Latest reply on Aug 28, 2013 6:36 AM by Sathish L

    Error while upgrading EEPC 5.2.9 to 7.0.1

    Sathish L

       

       

       

      Hi All,

       

      We are facing issue while upgrading EEPC 7.0.1. Upgradation was successful for EE ADMIN, But EEPC is not upgrading to latest version 7.0.1.

       

      When i click the "about" button in McAfee tray icon, it's showing safeboot encryption 5.2.9. Remaining packages like EEADMIN and EEGO successfully deployed, except EEPC. Please see the log and kindly suggest.

       

       

       

       

      2013-08-22 07:15:12,118 INFO    EpoState                             == Start of policy enforcement ==

      2013-08-22 07:15:12,173 INFO    StatusService                        Policy enforcement has started

      2013-08-22 07:15:12,174 INFO    EpoPlugin                            enforceUserPolicy: Dispatching enforce policy event.

      2013-08-22 07:15:12,176 INFO    EpoPlugin                            policyHandler: handling EnforcePolicy event

      2013-08-22 07:15:12,204 INFO    EpoPlugin                            policyHandler: relying on AddLocalDomainUsers for user

       

      assignnent.

      2013-08-22 07:15:12,205 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers event

      2013-08-22 07:15:12,269 INFO    DomainUsers                          Found new (unprocessed in this session) local domain

       

      user: \\xxxxx\test

      2013-08-22 07:15:12,270 INFO    EpoPlugin                            userHandler: dispatching EPOAddDomainUsers event to

       

      McAfee Agent

      2013-08-22 07:15:12,270 INFO    EpoPlugin                            userHandler: Note, press Send Events button in McAfee

       

      Agent to hasten delivery (see KB78165).

      2013-08-22 07:15:12,574 INFO    StatusService                        Creating Event to request data for local domain users

      2013-08-22 07:20:11,775 INFO    EpoPlugin                            enforcePolicy: Policy Enforcement is already in

       

      progress, skipping this one.

      2013-08-22 07:20:11,828 INFO    EpoPlugin                            enforcePolicy: Policy Enforcement is already in

       

      progress, skipping this one.

      2013-08-22 07:20:22,443 WARNING EpoMaLpcLog                          Service not available

       

       

      2013-08-22 07:25:18,528 INFO    MfeEpeCoreEncryptionPlugin           --- Activation Begins ---

      2013-08-22 07:25:18,531 INFO    MfeEpeCoreEncryptionPlugin           Size of provider order list in policy is 2

      2013-08-22 07:25:18,561 WARNING MfeEpeCoreEncryptionPlugin           [0xEE010001] No providers installed

      2013-08-22 07:25:18,562 ERROR   StatusService                        Failed to process a batch of user data received

      2013-08-22 07:25:18,562 WARNING MfeEpeCoreEncryptionPlugin           [0xEE010001] No providers installed

      2013-08-22 07:25:18,564 INFO    StatusService                        Policy enforcement has completed

      2013-08-22 07:25:18,565 ERROR   EpoPlugin                            userHandler: failed to process batched user data

       

      response: [0xEE010001] [0xEE010001] No providers installed

       

       

      2013-08-23 04:29:59,530 INFO    AuditService                         Service Started successfully

      2013-08-23 04:29:59,546 INFO    StatusService                        Service Started successfully

      2013-08-23 04:29:59,546 INFO    LoggingService                       Running EEAgent version: 7.0.1.354

      2013-08-23 04:29:59,546 INFO    LoggingService                       Operating system reported as: Windows 6.0

      2013-08-23 04:29:59,546 INFO    LoggingService                       BIOS reported as: Hewlett-Packard, 68PHU Ver. F.0B

       

      (08/03/2009)

      2013-08-23 04:29:59,546 INFO    MfeEpeDiscoveryService               Initialized successfully

      2013-08-23 04:29:59,546 INFO    MfeEpeDiscoveryService               Service started successfully

      2013-08-23 04:29:59,546 INFO    MfeEpePluginInformationService       Initialized successfully

      2013-08-23 04:29:59,546 INFO    MfeEpePluginInformationService       Service started successfully

      2013-08-23 04:29:59,546 INFO    MfeEpeCoreEncryptionPlugin           MfeEpeEncryptionService initialized successfully

      2013-08-23 04:29:59,561 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized

       

      successfully

      2013-08-23 04:29:59,608 INFO    MfeEpeProductDetectionPlugin         MfeEpeProductDetectionService initialized successfully

      2013-08-23 04:29:59,639 INFO    EpoPlugin                            MfeEpeServiceDCServer initialized successfully

      2013-08-23 04:29:59,639 INFO    MfeEpeServiceLPCServer               Initialized successfully

      2013-08-23 04:29:59,655 INFO    MfeEpeCoreEncryptionPlugin           Service Started Successfully

      2013-08-23 04:29:59,655 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

      2013-08-23 04:29:59,655 INFO    MfeEpeProductDetectionPlugin         Service Started Successfully

      2013-08-23 04:29:59,655 INFO    EpoPlugin                            Service Started Successfully

      2013-08-23 04:29:59,655 INFO    MfeEpeServiceLPCServer               Service Started Successfully

      2013-08-23 04:30:15,208 INFO    MfeEpeServiceLPCServer               LPC state initialized.

      2013-08-23 04:30:15,208 INFO    MfeEpeServiceLPCServer               Initial LPC state created.

      2013-08-23 04:30:15,208 INFO    MfeEpeServiceLPCServer               LPC services started.

      2013-08-23 04:30:15,224 INFO    MfeEpeServiceLPCServer               Service initialized.

      2013-08-23 04:30:15,224 INFO    MfeEpeKeyServerService               Initialized successfully

      2013-08-23 04:30:15,224 INFO    MfeEpeKeyServerService               Service Started Successfully

      2013-08-23 04:30:15,239 WARNING MfeEpeServiceLPCServer               LPC channel subscriptions failed: [0xEE000007] Requested

       

      service is not available

      2013-08-23 04:30:45,269 WARNING MfeEpeServiceLPCServer               LPC channel subscriptions failed: [0xEE000007] Requested

       

      service is not available

      2013-08-23 04:31:15,284 WARNING MfeEpeServiceLPCServer               LPC channel subscriptions failed: [0xEE000007] Requested

       

      service is not available

      2013-08-23 04:31:45,298 WARNING MfeEpeServiceLPCServer               LPC channel subscriptions failed: [0xEE000007] Requested

       

      service is not available

      2013-08-23 04:32:15,313 WARNING MfeEpeServiceLPCServer               LPC channel subscriptions failed: [0xEE000007] Requested

       

      service is not available

      2013-08-23 04:32:46,154 INFO    MfeEpeServiceLPCServer               LPC channels subscribed.

      2013-08-23 04:37:32,211 INFO    EpoPlugin                            enforcePolicy: new policy store created (session

       

      1377232215).

      2013-08-23 04:37:33,693 INFO    EpoPlugin                            enforcePolicy: Waiting for OptIn users (i.e. non-default

       

      UBP users) before enforcing policy.

       

      2013-08-23 04:37:33,724 INFO    EpoState                             == Start of policy enforcement ==

      2013-08-23 04:37:33,787 INFO    StatusService                        Policy enforcement has started

      2013-08-23 04:37:33,787 INFO    EpoPlugin                            enforceUserPolicy: Dispatching enforce policy event.

      2013-08-23 04:37:33,787 INFO    EpoPlugin                            policyHandler: handling EnforcePolicy event

      2013-08-23 04:37:33,802 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers event

      2013-08-23 04:37:33,818 INFO    DomainUsers                          Ignoring expired logon session for user: \\xxxx\test

      2013-08-23 04:37:33,833 INFO    DomainUsers                          Didn't find any new local domain users.

      2013-08-23 04:37:33,833 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers response

      2013-08-23 04:37:33,833 ERROR   EpoPlugin                            userHandler: failing policy enforcement: a logged on

       

      domain user is required for activation.

       

       

       

      2013-08-23 04:42:05,975 INFO    EpoPlugin                            userHandler: Note, press Send Events button in McAfee

       

      Agent to hasten delivery (see KB78165).

      2013-08-23 04:42:06,287 INFO    StatusService                        Creating Event to request data for local domain users

      2013-08-23 04:42:28,964 WARNING EpoMaLpcLog                          Service not available

      2013-08-23 04:42:28,999 WARNING EpoPlugin                            dataChannelServant: discarding DC message which was

       

      destined for a previous (and now dead) session (incorrect correlation ID : 1377155645).

      2013-08-23 04:42:29,029 WARNING EpoPlugin                            dataChannelServant: discarding DC message which was

       

      destined for a previous (and now dead) session (incorrect correlation ID : 1377155647).

      2013-08-23 04:42:29,114 WARNING EpoPlugin                            dataChannelServant: discarding DC message which was

       

      destined for a previous (and now dead) session (incorrect correlation ID : 1377155648).

      2013-08-23 04:42:29,179 WARNING EpoPlugin                            dataChannelServant: discarding DC message which was

       

      destined for a previous (and now dead) session (incorrect correlation ID : 1377155649).

      2013-08-23 04:42:29,224 WARNING EpoPlugin                            dataChannelServant: discarding DC message which was

       

      destined for a previous (and now dead) session (incorrect correlation ID : 1377155644).

      2013-08-23 04:42:29,274 WARNING EpoPlugin                            dataChannelServant: discarding DC message which was

       

      destined for a previous (and now dead) session (incorrect correlation ID : 1377155650).

      2013-08-23 04:42:29,334 WARNING EpoPlugin                            dataChannelServant: discarding DC message which was

       

      destined for a previous (and now dead) session (incorrect correlation ID : 1377155651).

      2013-08-23 04:42:29,374 WARNING EpoPlugin                            dataChannelServant: discarding DC message which was

       

      destined for a previous (and now dead) session (incorrect correlation ID : 1377155643).

      2013-08-23 04:42:29,414 WARNING EpoPlugin                            dataChannelServant: discarding DC message which was destined for a previous (and now dead) session (incorrect correlation ID : 1377155646).


      2013-08-23 04:43:38,682 INFO    EpoPlugin                            collectProperties: dispatching disk list to AgentHandler

      2013-08-23 04:43:58,172 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers response

      2013-08-23 04:43:58,175 INFO    StatusService                        Received data for local domain users

      2013-08-23 04:43:58,183 INFO    EpoPlugin                            userHandler: local user

       

      (628EB70D4C2AD54B8FEF7DD32D5FF463) already assigned.

       

      2013-08-23 04:48:48,679 INFO    StatusService                        Activation has started

      2013-08-23 04:48:48,679 INFO    StatusService                        Searching available Encryption Providers

      2013-08-23 04:48:48,682 INFO    MfeEpeCoreEncryptionPlugin           Size of provider order list in policy is 2

      2013-08-23 04:48:48,707 WARNING MfeEpeCoreEncryptionPlugin           [0xEE010001] No providers installed

      2013-08-23 04:48:48,709 WARNING MfeEpeCoreEncryptionPlugin           [0xEE010001] No providers installed

      2013-08-23 04:48:48,709 ERROR   EpoPlugin                            userHandler: failed to process batched user data

       

      response: [0xEE010001] [0xEE010001] No providers installed

       

       

       

      Please find the attachment for detailed logs.

       

      THANKS

       

      on 28/8/13 5:06:15 PM IST