2 Replies Latest reply on Aug 22, 2013 4:59 AM by Peter M

    unable to install McAfee on Win8

      Hi

      I just bought a new laptop with windows 8. I have online registration and several unused licences. As soon as installation ends, I get a ne meggase that "the computer ia at risk" and a page that takes me to McAfee. In my McAfee account I see my laptop as a protected device but there is nothing installled on it!

      please help .

        • 1. Re: unable to install McAfee on Win8

          Hi,

           

          If McAfee displays that your computer is at risk kindly make sure that your operating system is updated. Because McAfee will be depending upon your Operating system.

           

          And the account which displays that your computer is protected is a place where the name of the computer's will be displayed where you have installed McAfee on it.

           

          So dont confuse yourself. You are having a good software installed on your computer. if some thing is going wrong on your computer obviously McAfee will say that your computer is at risk. So check for the issues in your computer and get it done.

           

          To be more clear what is happening on your computer you can call McAfee Technical support 1-866-62-3911.

          • 2. Re: unable to install McAfee on Win8
            Peter M

            What software suite are you installing...the name please?   Where are you installing it from and if a CD how old is it?   It sounds to me more like you are running a sales tool called  McAfee Security Scan Plus which isn't an antivirus, merely something to tell you what you need.   If that is the case uninstall it in the normal manner and start over with the proper software.   MSSP is often bundled with Adobe products so it you have just installed Windows 8 and are updating it it's possible you overlooked the option to uncheck this additional sales tool.

            Are you downloading from an online account?  Make sure 8 is up to date first, then try.

             

             

             

            .

             

            Message was edited by: Ex_Brit on 22/08/13 5:59:01 EDT AM