3 Replies Latest reply on Aug 21, 2013 4:18 AM by asabban

    Sites not available - Shutdown with error 107

      Having trouble with certain sites, getting Shutdown with error 107. Another article refer to https://community.mcafee.com/docs/DOC-4831 but can`t access it.


      If I go around the proxy the sites works (useing same DNS as Web Gateway)


      Does anyone hava a solution?

        • 1. Re: Sites not available - Shutdown with error 107



          it would be helpful if you could name some example web sites and provide a screenshot of the error you receive.




          • 2. Re: Sites not available - Shutdown with error 107

            This is a site where this error occur - from the log:


            08:47:03.684: Accepted connection on from

            08:47:03.685: Received 363 bytes


            GET http://www.onsnorway.no/css/Navigation.css HTTP/1.1

            Accept: text/css

            Referer: http://www.onsnorway.no/

            Accept-Language: nb-NO

            User-Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

            Accept-Encoding: gzip, deflate

            Host: www.onsnorway.no

            Proxy-Connection: Keep-Alive

            Cookie: JSESSIONID=8430521b81d028a7c3cc6f14766b686a3078



            08:47:03.690: Send: errno: 104 - 'Connection reset by peer' (104); offset = 0

            08:47:03.692: Shutdown with error 107

            08:47:03.694: Releasing and closing FD (0)

            • 3. Re: Sites not available - Shutdown with error 107



              the error seems to indicate that the connection is closed by the remote host, so this could be some kind of network related issue. A packet capture of the connection would be helpful. Probably it is a good idea to raise a service request with support to have the issue analysed? I recommend to provide them with a feedback and a packet capture showing the issue.


              As an alternative you can upload the packet capture to ftp.webwasher.com/incoming and let me know the file name and I can have a quick look if there is something noticable. If you need help taking the packet capture please let me know.