2 Replies Latest reply on Aug 21, 2013 4:15 AM by asabban

    I can not access the management console web gateway 7.3

    rbarboza

      Hello everyone

      I can not access the management console web gateway 7.3 only after reboot the gateway web

       

      I attached the error

       

       

      Issue while trying to connect to McAfee Web Gateway server.

      Please restart MWG (/etc/init.d/mwg restart) and reload applet.

      Caused by: java.lang.NullPointerException

      at com.scur.k.server.xmlparser.TypeOperatorParser.createReader(TypeOperatorParser. java:73)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseDynamicTypesOps(TypeOperator Parser.java:430)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      ... 11 more

      2013-08-13 11:19:47,403 [FATAL] Could not start Konfigurator:

      java.lang.RuntimeException: java.lang.NullPointerException

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlType(TypeOperator Parser.java:380)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypes(TypeOperato rParser.java:350)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypesOps(TypeOper atorParser.java:1

      at com.scur.k.server.xmlparser.TypeOperatorParser.parse(TypeOperatorParser.java:87 )

      at com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXml(TypeOperatorPar ser.java:79)

      at

      com.scur.k.server.manager.ConfigurationManager.loadHandshakeFiles(ConfigurationM anager.java:360)

      at

      com.scur.k.server.manager.ConfigurationManager.loadKonfiguratorData(Configuratio nManager.java:78)

      at com.scur.k.server.Konfigurator.<init>(Konfigurator.java:259)

      at com.scur.k.server.initialisation.InitialisationManager.initKonfigurator(Initial isationManager.java:34)

      at com.scur.k.server.initialisation.InitialisationManager.access$000(Initialisatio nManager.java:6)

      at com.scur.k.server.initialisation.InitialisationManager$1.run(InitialisationMana ger.java:27)

      Caused by: java.lang.NullPointerException

      at com.scur.k.server.xmlparser.TypeOperatorParser.createReader(TypeOperatorParser. java:73)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseDynamicTypesOps(TypeOperator Parser.java:430)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      ... 11 more

      2013-08-13 11:20:07,292 [FATAL] Error parsing type ops file:

      java.lang.RuntimeException: java.lang.NullPointerException

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlType(TypeOperator Parser.java:380)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypes(TypeOperato rParser.java:350)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypesOps(TypeOper atorParser.java:1

      at com.scur.k.server.xmlparser.TypeOperatorParser.parse(TypeOperatorParser.java:87 )

      at com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXml(TypeOperatorPar ser.java:79)

      at

      com.scur.k.server.manager.ConfigurationManager.loadHandshakeFiles(ConfigurationM anager.java:360)

      at

      com.scur.k.server.manager.ConfigurationManager.loadKonfiguratorData(Configuratio nManager.java:78)

      at com.scur.k.server.Konfigurator.<init>(Konfigurator.java:259)

      at com.scur.k.server.initialisation.InitialisationManager.initKonfigurator(Initial isationManager.java:34)

      at com.scur.k.server.initialisation.InitialisationManager.access$000(Initialisatio nManager.java:6)

      at com.scur.k.server.initialisation.InitialisationManager$1.run(InitialisationMana ger.java:27)

      McAfee | Web Gateway - Error - WebGateway - 130.0.7.30 http://130.0.7.30:4711/Konfigurator/request

      1 of 3 13/08/2013 11:21 a.m.

      Caused by: java.lang.NullPointerException

      at com.scur.k.server.xmlparser.TypeOperatorParser.createReader(TypeOperatorParser. java:73)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseDynamicTypesOps(TypeOperator Parser.java:430)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      ... 11 more

      2013-08-13 11:20:07,318 [FATAL] Could not start Konfigurator:

      java.lang.RuntimeException: java.lang.NullPointerException

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlType(TypeOperator Parser.java:380)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypes(TypeOperato rParser.java:350)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypesOps(TypeOper atorParser.java:1

      at com.scur.k.server.xmlparser.TypeOperatorParser.parse(TypeOperatorParser.java:87 )

      at com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXml(TypeOperatorPar ser.java:79)

      at

      com.scur.k.server.manager.ConfigurationManager.loadHandshakeFiles(ConfigurationM anager.java:360)

      at

      com.scur.k.server.manager.ConfigurationManager.loadKonfiguratorData(Configuratio nManager.java:78)

      at com.scur.k.server.Konfigurator.<init>(Konfigurator.java:259)

      at com.scur.k.server.initialisation.InitialisationManager.initKonfigurator(Initial isationManager.java:34)

      at com.scur.k.server.initialisation.InitialisationManager.access$000(Initialisatio nManager.java:6)

      at com.scur.k.server.initialisation.InitialisationManager$1.run(InitialisationMana ger.java:27)

      Caused by: java.lang.NullPointerException

      at com.scur.k.server.xmlparser.TypeOperatorParser.createReader(TypeOperatorParser. java:73)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseDynamicTypesOps(TypeOperator Parser.java:430)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      ... 11 more

      2013-08-13 11:20:42,866 [FATAL] Error parsing type ops file:

      java.lang.RuntimeException: java.lang.NullPointerException

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlType(TypeOperator Parser.java:380)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypes(TypeOperato rParser.java:350)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypesOps(TypeOper atorParser.java:1

      at com.scur.k.server.xmlparser.TypeOperatorParser.parse(TypeOperatorParser.java:87 )

      at com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXml(TypeOperatorPar ser.java:79)

      at

      com.scur.k.server.manager.ConfigurationManager.loadHandshakeFiles(ConfigurationM anager.java:360)

      at

      com.scur.k.server.manager.ConfigurationManager.loadKonfiguratorData(Configuratio nManager.java:78)

      at com.scur.k.server.Konfigurator.<init>(Konfigurator.java:259)

      at com.scur.k.server.initialisation.InitialisationManager.initKonfigurator(Initial isationManager.java:34)

      at com.scur.k.server.initialisation.InitialisationManager.access$000(Initialisatio nManager.java:6)

      at com.scur.k.server.initialisation.InitialisationManager$1.run(InitialisationMana ger.java:27)

      Caused by: java.lang.NullPointerException

      at com.scur.k.server.xmlparser.TypeOperatorParser.createReader(TypeOperatorParser. java:73)

      at

      McAfee | Web Gateway - Error - WebGateway - 130.0.7.30 http://130.0.7.30:4711/Konfigurator/request

      2 of 3 13/08/2013 11:21 a.m.

      com.scur.k.server.xmlparser.TypeOperatorParser.parseDynamicTypesOps(TypeOperator Parser.java:430)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      ... 11 more

      2013-08-13 11:20:42,895 [FATAL] Could not start Konfigurator:

      java.lang.RuntimeException: java.lang.NullPointerException

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlType(TypeOperator Parser.java:380)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypes(TypeOperato rParser.java:350)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlTypesOps(TypeOper atorParser.java:1

      at com.scur.k.server.xmlparser.TypeOperatorParser.parse(TypeOperatorParser.java:87 )

      at com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXml(TypeOperatorPar ser.java:79)

      at

      com.scur.k.server.manager.ConfigurationManager.loadHandshakeFiles(ConfigurationM anager.java:360)

      at

      com.scur.k.server.manager.ConfigurationManager.loadKonfiguratorData(Configuratio nManager.java:78)

      at com.scur.k.server.Konfigurator.<init>(Konfigurator.java:259)

      at com.scur.k.server.initialisation.InitialisationManager.initKonfigurator(Initial isationManager.java:34)

      at com.scur.k.server.initialisation.InitialisationManager.access$000(Initialisatio nManager.java:6)

      at com.scur.k.server.initialisation.InitialisationManager$1.run(InitialisationMana ger.java:27)

      Caused by: java.lang.NullPointerException

      at com.scur.k.server.xmlparser.TypeOperatorParser.createReader(TypeOperatorParser. java:73)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseDynamicTypesOps(TypeOperator Parser.java:430)

      at

      com.scur.k.server.xmlparser.TypeOperatorParser.parseTypesOpsXmlFixedValues(TypeO peratorParser.java

       

       

      thanks for yours comments

        • 1. Re: I can not access the management console web gateway 7.3

          Hi,

           

          I have also had this problem when upgrading to v7.3 on 3 out of 4 MWG appliances.

           

          I have raised a call about it and I was told to re-image.

           

          Once the re-image eventually completed successfully I was able to upgrade and I can now access the GUI on 2 of them. We are having problems with the 3rd re-image. I don't have any explanation from McAfee as to what the problem is and I'm extremely reluctant to upgrade the 2 remaining live WG appliances I have because I'm sure they will fail too.

          • 2. Re: I can not access the management console web gateway 7.3
            asabban

            Hello,

             

            this sounds like there is a problem parsing any of the various XML files MWG uses for its configuration. I recommend filing a Service Request with tech support, they should be able to look at your configuration and find the broken piece.

             

            Best,

            Andre