4 Replies Latest reply on Aug 19, 2013 8:08 AM by Peter M

    New user - McAfee wont open - White box only - Virus

      Hi..

       

      I have had macfee for ages and never a problem...

       

      recently i noticed it has not done its ushal daily/weekly scan its self

       

      as i go onto the macfee button it alows me to click but nothing happens

       

      so i go into start - macfee and a white box comes up.... looks like it has tried to open and a 'not responding' case....

       

      so now my 'solve issue pc' button has told me there is a virus

       

      i cant right click on anything to do a simple program scan because macfee wont open

       

      can anyone help?

       

      i have no idea about computers so if you could dumb it down would be good/ pictures would help (lol)

       

      i am on windows 7 i believe

       

       

      thanks!

       

       

      (i have uplaod a photo, this is how macfee opens up and looks)