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608 Views 1 Reply Latest reply: Dec 28, 2013 4:18 AM by yeayu RSS
ron.sokol Apprentice 72 posts since
Nov 17, 2009
Currently Being Moderated

Aug 16, 2013 8:24 AM

McAfee Security for Mac 1.2 (MSM) 'UpdateAlready Running' issue

I have a Mac with MSM 1.2 installed.  It doesn't seem to get DAT updates automatically, although there is a task set in ePO for this daily and 3/4 of my managed hosts are within 5 days old DAT.

 

When I open the McAfee Security Console, I have the option to 'update now' but when i select it, I get the 'Update Already Running' message.

 

The only way to get around it I have found is to reboot, and then if I act quickly, I can VPN in and start it manually the same way.

 

I'm almost exclusively a VPN user.

 

Any help appreciated.

  • yeayu Newcomer 4 posts since
    Aug 5, 2013

    Hello,

     

    That alert means that the process used for updating (VshieldUpdate) keeps working in the background, therefore everytime you try to update now, it reports that it is already running.

    A way to solve it is to kill that process, so you don't need to reboot the machine.

    Here are the steps for doing it:

    - Open a terminal

    - type top and press enter

    - look for that particular process and write down its PID

    - press q to close the top command output

    - type the following: sudo kill -9 PID

    note replace PID for the number written down previously

     

    The next time you click in update now, the update task will start.

     

    note: Although the post has already 6months, it is better to receive a late reply than ever...

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