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An AT Support person should see this soon I hope but I need to point out that regular support can't help with Anti-Theft issues, the support phone number for AT for your area is:
From the United Kingdom, dial 0-800-917-7728
Support hours: 08:00 - 1700 Local, Monday - Friday
Was that the number you called? If not I suggest calling it anyway tomorrow as I have no idea how long it will be before AT support spot this.
THe number I called was 18002575404 through the AT&T local access for UK number as it was out of hours for the UK office.
That seemed to be the right place although they were not able to solve the issue
OK yes, that AT & T local access number also is good. We have a couple of support people who are dedicated to AT so hopefully they'll chip in here soon. None of us Moderators have AT-chipped computers unfortunately.....or fortunately depending on how you look at it I suppose.
I am now regretting installing antitheft in the first place!
I will wait for some solution.
Hopefully the damage isnt permanent??!!!???
I doubt it. AT starts encrypting immediately but it takes a while to complete. Pity that setting is on by default. Have you tried solution 2 HERE ?
May be you can try uninstall the product. During uninstall it will decrypt the files. Do let us know the result.
UNinstall did not solve the probem. Intel AT support did that by remote connection. Still same problem. Head scratching????
What I have found out is that the computer shut down and restarted during encryption and did a diskchk. I strongly suspect that this corrupted the encryption process??
Could that happen? How can I amend it if this is what had happened?
I need to gaher some information from your system to understand what went wrong. I sent you a PM, please respond to that.