1 2 Previous Next 11 Replies Latest reply on Aug 16, 2013 4:05 AM by PhilR

    EPO 4.6.5 console doesn't open, http 500 internal server error

    Furqan Ahmed

      Dear All,

       

      I have installed the EPO4.6.5 on my system, its working fine but after few days i have chanaged my administrator account password of an active directory. when i start the Epo server its services like sql and mcafee fail to start. after this i have change the pasword to start sql server services with the new password of an active directory it started and the EPO aplication and server services is also started when i try to logon on the console of EPO it shows me the below mention error. please help me to rectify the issue .PFA

       

      Regards

       

      Furqan Ahmed.

        • 1. Re: EPO 4.6.5 console doesn't open, http 500 internal server error
          Tristan

          This is probably related to the changing of your administrator password in AD especially if you used it as the authentication method during the ePO install.

           

          1. Make sure the 3 ePO services are running correctly on the server and if you've specified them to run under the administrator account then update the new password against them and restart.

          2. Try accessing https://localhost:8443/core/config from the desktop of the ePO server itself and update the password and test the connection.

          • 2. Re: EPO 4.6.5 console doesn't open, http 500 internal server error
            Furqan Ahmed

            Dear Tristan,

             

            when i tried to start  EPO event parser services it started then stooped, the remaing 2 EPo servcies is running correctly. when i tried to access the pages https://localhost:8443/core/config it show me below mention page.error.jpg

             

            i have replace the localhost with the machine name. but its show me the above mention error.

            • 3. Re: EPO 4.6.5 console doesn't open, http 500 internal server error
              Tristan

              Try it with localhost or 127.0.0.1 both are valid that would eliminate any DNS issues.

               

              The error suggests that either you have a firewall running on the server or the 'Application Server' Service is not functioning correctly. Possible related to the Event Parser issue . I seem to remember two of the services are dependent on each other.

               

              What errors are you getting when attempting to start the Event Parser? Possibly try re-type the administrator password into the service properties.

               

              Message was edited by: Tristan on 13/08/13 13:34:12 IST
              • 4. Re: EPO 4.6.5 console doesn't open, http 500 internal server error
                PhilR

                I encountered a 500 error on an ePO server last week.

                 

                Restarting ePO services didn't fix the problem, but a reboot did.

                 

                Worth a try if you haven't already.

                 

                Phil

                • 5. Re: EPO 4.6.5 console doesn't open, http 500 internal server error
                  Furqan Ahmed

                  Dear Tristan,

                   

                  Below mention error we are getting try to start event parser service.event parser.jpg

                  I have also restart the server but the same problem occur.

                  • 6. Re: EPO 4.6.5 console doesn't open, http 500 internal server error
                    Furqan Ahmed

                     

                     

                    Dear Tristan,

                     

                    I have post server and orion log of the server please check it, i think there is an sql authentication pb i have configured this server in windows authentication mode only how can i change password for authentication.

                    configure the sql server with active directory domain administrator account.

                    server log:

                    20130815152500 I #04928 NAISIGN  RSA BSAFE Crypto-C Micro Edition FIPS 140-2 Module 3.0.0.1

                    20130815152500 I #04928 NAIMSRV  Initializing server...

                    20130815152500 I #04928 NAIMSRV  Database initialization: Starting.

                    20130815152500 W #04928 EPODAL   DAL2_CConnection::Init: Login for rescue.pk\administrator failed. Building profile and retrying.

                    20130815152500 E #04928 PONTUTIL Failed to create local ePO User Group, push agent aborted!  System error code 1379

                    20130815152501 E #04928 EPODAL   DAL2_CConnection::Init: Failed to logon the domain user rescue.pk\administrator to connect to database.

                    20130815152501 E #04928 EPODAL   DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available

                    20130815152501 E #04928 NAIMSRV  Database initialization: Failed (hr=0x80070002).

                    20130815152501 E #04928 NAIMSRV  Initialize Data Abstraction Layer Failed.

                    20130815152501 E #04928 NAIMSRV  Failed to check if the ePO server is running.  The server name or user is invalid.  Returning false.

                    20130815152501 I #04928 NAIMSRV  Failed to connect to the ePO server.  The Agent Handler does not require the ePO server to be running, but it will exchange information if it is running.

                    20130815152501 I #04928 NAIMSRV  Shutting down server...

                    20130815152502 E #04908 NAIMSRV  dataChannelDAO_Init: Caught SQL com error 0x80004002 Msg=No such interface supported, Desc=(null), Source=(null)

                    20130815152502 E #04908 NAIMSRV  dataChannelDAO_Init: Caught SQL com error 0x80004002 Msg=No such interface supported, Desc=(null), Source=(null)

                    20130815152502 I #04928 NAIMSRV  Releasing File Locks...

                    20130815152502 I #04928 NAIMSRV  Cleaning up temp directory...

                    20130815152502 I #04928 NAIMSRV  ePolicy Orchestrator server stopped.

                    20130815152502 I #04928 mod_eporepo Database initialization: Starting.

                    20130815152502 W #04928 EPODAL   DAL2_CConnection::Init: Login for rescue.pk\administrator failed. Building profile and retrying.

                    20130815152502 E #04928 PONTUTIL Failed to create local ePO User Group, push agent aborted!  System error code 1379

                    20130815152502 E #04928 EPODAL   DAL2_CConnection::Init: Failed to logon the domain user rescue.pk\administrator to connect to database.

                    20130815152502 E #04928 EPODAL   DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available

                    20130815152502 E #04928 mod_eporepo Database initialization: Failed (hr=0x80070002).

                    20130815152502 E #04928 mod_eporepo Failed to connect to database, shutting down repository module, system error 0x80070002

                    20130815152630 I #03696 NAIMSRV  Initializing server...

                    20130815152630 I #03696 NAIMSRV  Database initialization: Starting.

                    20130815152630 W #03696 EPODAL   DAL2_CConnection::Init: Login for rescue.pk\administrator failed. Building profile and retrying.

                    20130815152630 E #03696 PONTUTIL Failed to create local ePO User Group, push agent aborted!  System error code 1379

                    20130815152630 E #03696 EPODAL   DAL2_CConnection::Init: Failed to logon the domain user rescue.pk\administrator to connect to database.

                    20130815152630 E #03696 EPODAL   DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available

                    20130815152630 E #03696 NAIMSRV  Database initialization: Failed (hr=0x80070002).

                    20130815152630 E #03696 NAIMSRV  Initialize Data Abstraction Layer Failed.

                    20130815152630 E #03696 NAIMSRV  Failed to check if the ePO server is running.  The server name or user is invalid.  Returning false.

                    20130815152630 I #03696 NAIMSRV  Failed to connect to the ePO server.  The Agent Handler does not require the ePO server to be running, but it will exchange information if it is running.

                    20130815152630 I #03696 NAIMSRV  Shutting down server...

                    20130815152630 E #02100 NAIMSRV  dataChannelDAO_Init: Caught SQL com error 0x80004002 Msg=No such interface supported, Desc=(null), Source=(null)

                    20130815152630 E #02100 NAIMSRV  dataChannelDAO_Init: Caught SQL com error 0x80004002 Msg=No such interface supported, Desc=(null), Source=(null)

                    20130815152630 I #03696 NAIMSRV  Releasing File Locks...

                    20130815152630 I #03696 NAIMSRV  Cleaning up temp directory...

                    20130815152630 I #03696 NAIMSRV  ePolicy Orchestrator server stopped.

                     

                    orion log:

                    2013-08-15 15:24:45,723 INFO  [main] http11.Http11BaseProtocol  - Pausing Coyote HTTP/1.1 on http-8444

                    2013-08-15 15:24:45,724 INFO  [main] http11.Http11BaseProtocol  - Pausing Coyote HTTP/1.1 on http-8445

                    2013-08-15 15:24:46,724 INFO  [main] core.StandardService  - Stopping service Catalina

                    2013-08-15 15:24:47,083 INFO  [main] http11.Http11BaseProtocol  - Stopping Coyote HTTP/1.1 on http-8444

                    2013-08-15 15:24:47,084 INFO  [main] http11.Http11BaseProtocol  - Stopping Coyote HTTP/1.1 on http-8445

                    2013-08-15 15:24:54,639 INFO  [main] http11.Http11BaseProtocol  - Initializing Coyote HTTP/1.1 on http-8444

                    2013-08-15 15:24:54,654 INFO  [main] http11.Http11BaseProtocol  - Initializing Coyote HTTP/1.1 on http-8445

                    2013-08-15 15:24:54,655 INFO  [main] startup.Catalina  - Initialization processed in 3156 ms

                    2013-08-15 15:24:54,699 INFO  [main] core.StandardService  - Starting service Catalina

                    2013-08-15 15:24:54,702 INFO  [main] core.StandardEngine  - Starting Servlet Engine:

                    2013-08-15 15:24:54,714 INFO  [main] core.StandardHost  - XML validation disabled

                    2013-08-15 15:25:04,155 INFO  [main] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8444

                    2013-08-15 15:25:04,358 INFO  [main] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8445

                    2013-08-15 15:25:04,439 INFO  [main] storeconfig.StoreLoader  - Find registry server-registry.xml at classpath resource

                    2013-08-15 15:25:06,774 ERROR [main] plugin.PluginManager  - Initialization of plugin core failed.

                    org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.db' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.

                    Caused by: org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.

                    Caused by: java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.

                    at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)

                    at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)

                    at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)

                    at net.sourceforge.jtds.jdbc.TdsCore.login(TdsCore.java:610)

                    at net.sourceforge.jtds.jdbc.ConnectionJDBC2.<init>(ConnectionJDBC2.java:345)

                    at net.sourceforge.jtds.jdbc.ConnectionJDBC3.<init>(ConnectionJDBC3.java:50)

                    at net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:180)

                    at java.sql.DriverManager.getConnection(DriverManager.java:582)

                    at java.sql.DriverManager.getConnection(DriverManager.java:154)

                    at com.mcafee.orion.core.db.sqlserver.JtdsJdbcDriver.getConnection(JtdsJdbcDriver. java:90)

                    at com.mcafee.orion.core.db.base.DriverRegistry.getConnection(DriverRegistry.java: 204)

                    at com.mcafee.orion.core.db.base.DriverRegistryConnectionFactory.createConnection( DriverRegistryConnectionFactory.java:32)

                    at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnection Factory.java:294)

                    at com.mcafee.orion.core.db.base.DbConnectionPool$LoggingConnectionFactory.makeObj ect(DbConnectionPool.java:215)

                    at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.j ava:840)

                    at com.mcafee.orion.core.db.base.DbConnectionPool$CountingGenericObjectPool.borrow Object(DbConnectionPool.java:167)

                    at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java: 96)

                    at com.mcafee.orion.core.db.base.DbConnectionPool.getConnection(DbConnectionPool.j ava:61)

                    at com.mcafee.orion.core.db.base.Database.getConnection(Database.java:458)

                    at com.mcafee.orion.core.db.base.Database.validate(Database.java:619)

                    at com.mcafee.orion.core.db.base.Database.init(Database.java:664)

                    at com.mcafee.orion.core.db.base.Database.<init>(Database.java:349)

                    at com.mcafee.orion.core.db.base.Database.<init>(Database.java:359)

                    at com.mcafee.orion.core.db.base.Database.<init>(Database.java:369)

                    at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

                    at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessor Impl.java:39)

                    at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructor AccessorImpl.java:27)

                    at java.lang.reflect.Constructor.newInstance(Constructor.java:513)

                    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:85)

                    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantia te(SimpleInstantiationStrategy.java:87)

                    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstruct or(ConstructorResolver.java:186)

                    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.au towireConstructor(AbstractAutowireCapableBeanFactory.java:799)

                    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.cr eateBeanInstance(AbstractAutowireCapableBeanFactory.java:717)

                    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.cr eateBean(AbstractAutowireCapableBeanFactory.java:384)

                    at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(Abstr actBeanFactory.java:251)

                    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingl eton(DefaultSingletonBeanRegistry.java:156)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:248)

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:185)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

                    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstant iateSingletons(DefaultListableBeanFactory.java:287)

                    at com.mcafee.orion.core.plugin.WebappPlugin.init(WebappPlugin.java:106)

                    at com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:507)

                    at com.mcafee.orion.core.plugin.PluginManager.init(PluginManager.java:249)

                    at com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:406)

                    at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecyc leListener.java:135)

                    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.j ava:120)

                    at org.apache.catalina.core.StandardServer.start(StandardServer.java:705)

                    at org.apache.catalina.startup.Catalina.start(Catalina.java:552)

                    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

                    at java.lang.reflect.Method.invoke(Method.java:597)

                    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)

                    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)

                    2013-08-15 15:25:06,793 ERROR [main] servlet.OrionPluginContextListener  - Could not find the OrionEventDispatchService while shutting down a Plugin ( core ). Please ensure that core depends on the core Plugin.

                    2013-08-15 15:25:06,795 ERROR [main] plugin.PluginManager  - Initialization of plugin remote failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency core had initialization error

                    2013-08-15 15:25:06,795 ERROR [main] plugin.PluginManager  - Initialization of plugin console failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency core had initialization error

                    2013-08-15 15:25:06,795 ERROR [main] plugin.PluginManager  - Initialization of plugin rs failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency console had initialization error

                    2013-08-15 15:25:06,795 ERROR [main] plugin.PluginManager  - Initialization of plugin scheduler failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency console had initialization error

                    2013-08-15 15:25:06,796 ERROR [main] plugin.PluginManager  - Initialization of plugin ldap failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency rs had initialization error

                    2013-08-15 15:25:06,796 ERROR [main] plugin.PluginManager  - Initialization of plugin EPOCore failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ldap had initialization error

                    2013-08-15 15:25:06,796 ERROR [main] plugin.PluginManager  - Initialization of plugin DataChannel failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency scheduler had initialization error

                    2013-08-15 15:25:06,796 ERROR [main] plugin.PluginManager  - Initialization of plugin ComputerMgmt failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ldap had initialization error

                    2013-08-15 15:25:06,797 ERROR [main] plugin.PluginManager  - Initialization of plugin PolicyMgmt failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency DataChannel had initialization error

                    2013-08-15 15:25:06,797 ERROR [main] plugin.PluginManager  - Initialization of plugin RepositoryMgmt failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

                    2013-08-15 15:25:06,797 ERROR [main] plugin.PluginManager  - Initialization of plugin AgentMgmt failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency RepositoryMgmt had initialization error

                    2013-08-15 15:25:06,797 ERROR [main] plugin.PluginManager  - Initialization of plugin AvertAlerts failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency RepositoryMgmt had initialization error

                    2013-08-15 15:25:06,797 ERROR [main] plugin.PluginManager  - Initialization of plugin CommonEvents failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

                    2013-08-15 15:25:06,797 ERROR [main] plugin.PluginManager  - Initialization of plugin Countermeasures failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

                    2013-08-15 15:25:06,798 ERROR [main] plugin.PluginManager  - Initialization of plugin EPOAGENTMETA failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

                    2013-08-15 15:25:06,798 ERROR [main] plugin.PluginManager  - Initialization of plugin epolicensing failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency console had initialization error

                    2013-08-15 15:25:06,798 ERROR [main] plugin.PluginManager  - Initialization of plugin response failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency scheduler had initialization error

                    2013-08-15 15:25:06,798 ERROR [main] plugin.PluginManager  - Initialization of plugin Notifications failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency response had initialization error

                    2013-08-15 15:25:06,799 ERROR [main] plugin.PluginManager  - Initialization of plugin SoftwareMgmt failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency response had initialization error

                    2013-08-15 15:25:06,799 ERROR [main] plugin.PluginManager  - Initialization of plugin epoMigration failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency SoftwareMgmt had initialization error

                    2013-08-15 15:25:06,799 ERROR [main] plugin.PluginManager  - Initialization of plugin help failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency core had initialization error

                    2013-08-15 15:25:06,799 ERROR [main] plugin.PluginManager  - Initialization of plugin InstallHelper failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

                    2013-08-15 15:25:06,799 ERROR [main] plugin.PluginManager  - Initialization of plugin issue failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency rs had initialization error

                    2013-08-15 15:25:06,799 ERROR [main] plugin.PluginManager  - Initialization of plugin PostInstallXP failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

                    2013-08-15 15:25:06,800 ERROR [main] plugin.PluginManager  - Initialization of plugin report failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency scheduler had initialization error

                    2013-08-15 15:25:06,800 ERROR [main] plugin.PluginManager  - Initialization of plugin SIARevocation failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency RepositoryMgmt had initialization error

                    2013-08-15 15:25:06,800 ERROR [main] plugin.PluginManager  - Initialization of plugin rsd failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency DataChannel had initialization error

                    2013-08-15 15:25:06,800 ERROR [main] plugin.PluginManager  - Initialization of plugin VIRUSCAN8800 failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

                    2013-08-15 15:25:06,800 ERROR [main] plugin.PluginManager  - Initialization of plugin VIRUSCANREPORTS failed.

                    com.mcafee.orion.core.plugin.depend.DependencyException: Dependency CommonEvents had initialization error

                    2013-08-15 15:25:06,806 ERROR [main] server.OrionLifecycleListener  - an error occurred while processing a catalina lifecyle event after_start

                    org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

                    at com.mcafee.orion.core.OrionCore.logStartupShutdownMsg(OrionCore.java:641)

                    at com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:424)

                    at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecyc leListener.java:135)

                    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.j ava:120)

                    at org.apache.catalina.core.StandardServer.start(StandardServer.java:705)

                    at org.apache.catalina.startup.Catalina.start(Catalina.java:552)

                    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

                    at java.lang.reflect.Method.invoke(Method.java:597)

                    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)

                    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)

                    2013-08-15 15:25:06,806 INFO  [main] startup.Catalina  - Server startup in 12151 ms

                    2013-08-15 15:25:26,927 ERROR [http-8444-Processor24] [/core].[login]  - Servlet.service() for servlet login threw exception

                    org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

                    at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:241)

                    at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:234)

                    at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:59)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:659)

                    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:457)

                    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:395)

                    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:311)

                    at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuth enticator.java:321)

                    at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthentica tor.java:245)

                    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:528)

                    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

                    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:41)

                    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:14 1)

                    at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

                    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                    at java.lang.Thread.run(Thread.java:662)

                    2013-08-15 15:25:26,928 WARN  [http-8444-Processor24] authenticator.FormAuthenticator  - Unexpected error forwarding to login page

                    org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

                    at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:241)

                    at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:234)

                    at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:59)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:659)

                    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:457)

                    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:395)

                    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:311)

                    at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuth enticator.java:321)

                    at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthentica tor.java:245)

                    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:528)

                    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

                    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:41)

                    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:14 1)

                    at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

                    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                    at java.lang.Thread.run(Thread.java:662)

                    2013-08-15 15:25:26,931 ERROR [http-8444-Processor24] servlet.ControllerServlet  - an unexpected error occurred while core's bean factory was not available

                    org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

                    at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:241)

                    at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:234)

                    at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:59)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:659)

                    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:457)

                    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:395)

                    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:311)

                    at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuth enticator.java:321)

                    at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthentica tor.java:245)

                    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:528)

                    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

                    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:41)

                    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:14 1)

                    at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

                    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                    at java.lang.Thread.run(Thread.java:662)

                    2013-08-15 15:26:58,278 ERROR [http-8444-Processor24] [/core].[login]  - Servlet.service() for servlet login threw exception

                    org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

                    at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:241)

                    at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:234)

                    at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:59)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:659)

                    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:457)

                    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:395)

                    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:311)

                    at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuth enticator.java:321)

                    at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthentica tor.java:245)

                    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:528)

                    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

                    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:41)

                    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:14 1)

                    at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

                    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                    at java.lang.Thread.run(Thread.java:662)

                    2013-08-15 15:26:58,278 WARN  [http-8444-Processor24] authenticator.FormAuthenticator  - Unexpected error forwarding to login page

                    org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

                    at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:241)

                    at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:234)

                    at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:59)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:659)

                    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:457)

                    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:395)

                    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:311)

                    at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuth enticator.java:321)

                    at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthentica tor.java:245)

                    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:528)

                    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

                    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:41)

                    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:14 1)

                    at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

                    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                    at java.lang.Thread.run(Thread.java:662)

                    2013-08-15 15:26:58,279 ERROR [http-8444-Processor24] servlet.ControllerServlet  - an unexpected error occurred while core's bean factory was not available

                    org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

                    at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:241)

                    at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:234)

                    at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:59)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.jav a:659)

                    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispat cher.java:457)

                    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher. java:395)

                    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.ja va:311)

                    at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuth enticator.java:321)

                    at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthentica tor.java:245)

                    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:528)

                    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                    at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

                    at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:41)

                    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                    at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:14 1)

                    at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

                    at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                    at java.lang.Thread.run(Thread.java:662)

                    2013-08-15 15:27:16,695 ERROR [http-8444-Processor23] [/core].[login]  - Servlet.service() for servlet login threw exception

                    org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)

                    at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)

                    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)

                    at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:241)

                    at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:234)

                    at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:59)

                     

                     

                    Regards

                     

                    Furqan Ahmed

                    • 7. Re: EPO 4.6.5 console doesn't open, http 500 internal server error
                      Tristan

                      A quick Google based on the error in these lines

                       

                      20130815152501 E #04928 EPODAL   DAL2_CConnection::Init: Failed to logon the domain user rescue.pk\administrator to connect to database.

                      20130815152501 E #04928 EPODAL   DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available

                       

                      Yeilds this result which pretty much matches your problem

                       

                      https://kc.mcafee.com/corporate/index?page=content&id=KB76044

                      • 8. Re: EPO 4.6.5 console doesn't open, http 500 internal server error
                        alexn

                        https://kc.mcafee.com/corporate/index?page=content&id=KB76044

                         

                        Follow the above link by Tristan first.

                         

                        Second if it doesnt help

                         

                        open db.properties and use the same user password that u have changed.

                         

                        Wed Jul 10 15:33:21 PDT 2013

                        db.database.name=ePO4_SERVER2008

                        db.jdbc.driver=jtds

                        db.param.ssl=request

                        db.param.USENTLMV2=true

                        db.instance.name=SQLEXPRESS

                        db.user.domain=MCAFEELAB

                        db.user.name=administrator

                        db.port=49176

                        db.pool.exhausted.action=grow

                        db.user.passwd.encrypted.ex=LadFdA8ZWDj10HQqpW2lrA\=\=

                        db.server.name=SERVER2008

                         

                        Change the user password nd port with respect to SQL manager. remove encrypted line and put in your passwrod here.

                        Save and start the services.

                        • 9. Re: EPO 4.6.5 console doesn't open, http 500 internal server error
                          alexn

                          Try osq command to cofirm connection

                           

                           

                          Osql –E –STREPO45\EPOSERVER,1177 –dePO4_TREPO45

                           

                           

                          TRPO45=Name of the server

                          2.EPOSERTVER = Instance ?Name

                          3.ePO4_TREPO45 =Database ?Name   

                           

                          1177 is port in my case.

                           

                           

                          For some reasons I have left posting on this community so i wont be able to get back here. Sorry for that.

                           

                           

                           

                          Message was edited by: alexn on 8/15/13 8:46:58 AM CDT
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