Ok, I haven't used my laptop for a month, I boot it up, and it tells me that my laptop is locked via the Anti-Theft app. I had the laptop lock down after 60 days, not 30 days, but beyond that, I log in, using the 25 key code because my password doesn't work for some reason.
I go to the console on my other computer, attempt to pull up my laptop to see what the isssue is, and it seems that the laptop hasn't been connected to the server since 6/6/2013... I go to the icon on my bar, and click on it. It tells me that the laptop is not under protection. It says that there is a sync error, and that there is an issue with the Intel Management Engine Interface. That it's not working.
I decide to use the chat app 9:30AM My time I get a Service Number: 1129950110, So they tell me over the chat that they can't help me, and to call the tech support line, to call 866-622-3911, press 1 then 6, well guess what... wrong place. I call back multiple times, I am calling India... the country. I am being told that they can't help, to call the number I did, and to press 1 and then 6.
I get in touch with another person who is over in India, with such a thick accent that I can barely understand him... his V's and D's sound the same, he's not talking into the phone, and I can barely hear him. I am not trying to steriotype but this is getting to a point where I am getting ready to throw my laptop out of the window because this software doesn't work and I am dealing with tech support I can't understand.
After another 30 minutes on the phone he chooses to escilate, because my drivers are working, and are up to date, and he doesn't know where to go from there. Then he asks for my time zone, I said US EST, he said daylight savings time? I said -5:00 GST. He then started to tell me that it was in fact Daylight Savings Time, and that if I didn't tell him that, I may get a phone call late in the day, or early in the morning. I personally don't care as long as I get a phone call back by this time. I go to bed on average at 1:00 AM EST, and wake up at 6:30 AM EST...
So anyways, I get a new phone number, and case number...
I am told I will be getting a call back now between 2PM and 4PM my time.
I hope so, because I am at this time going to bill McAfee my hourly contract rate for dealing with inept phone support, and not getting my issue resolved, for I am sure this is going to be a simple fix, but heck if I know where to start.
McAfee, head your support back to the US for people who live in the US, there is no reason, or justification for this type of support. I am trying to find a reason to keep your product, but for now, there really is no reason, and I can't honestly justify the support I have been given.
I am a network admin, a computer tech, and an owner of a fledgling gaming company. I spend $30k a year on new tech, I own two laptops that equal $8,000 I have three computers that have the latest and greatest hardware in it at a lump sum of over 15k... the company I am starting will have computers that will be upgraded yearly to keep the people who use them happy... I am shucking out over 200k of my own money to make this happen... for hardware alone.
I was looking at anti-theft software for the computers... right now McAfree unless you suprise me, it won't be yours.
If my company ran like this, I would be out of buinsess by year's end. I hope there is a solution somewhere soon, because I am not dealing with this any longer... if I have to I'll go Mac, get the server setup and make it so that I can wipe everything remotely if it comes down to it.