I did a test in my organization...
Some machines have the MAC address... but only 5% of them... anyone knows why?
Apparently nobody has an answer. 5% is not very encouraging. lol We have 0%
Why not use one of the other MAC field values (e.g. Last Detected MAC Address from Detected Systems)?
Just be careful of laptops on VPNs as they will report a different MAC address to the physical network card in the laptop.
What type of detection event is triggering the mail? What's probably happening is that different point products include different details in their events - so if the point product is not sending up the MAC address as part of its event, then of course ePO can't include this in the mail.
Thank Tristan, I have tried all of them, none produce a MAC.
Joe, I am using the default Malware automatice message, or anyother for that fact. None send the MAC. We just updated to 4.8 of the Agent so maybe I will try again and test it. My initial test was the EICAR test.
Well we have upgraded to 5.1 of ePO and stil using agent 4.8, still no MAC on any of the messages. I see it has a lot more selections but none produce a MAC. Strange it can get the target IP and target name of the desktop, but no MAC.