2 Replies Latest reply on Aug 16, 2013 6:48 AM by mp63

    ESM's cpservice hangs

    mp63

      Periodically (about every 2 weeks or so), our ESM begins to fail to retrieve events from receivers.  In this state, it also fails to get a device status.  In an SSH session, it hangs when I try to stop the cpservice process.  I've had to kill the process in order to be able to restart it.  Once started it runs through a DB rebuild process which takes a few hours before it lets you log in again.

       

      We have all devices at version 9.2.1.

       

      Has anyone else seen this issue and if so, has anyone been able to remediate it?

       

      Thanks

        • 1. Re: ESM's cpservice hangs
          dcobes

          We saw this quite a bit when we were running 9.1.x. Haven't seen it yet in 9.2.x. Your best bet is to open an SR with McAfee support.

           

          -d

          • 2. Re: ESM's cpservice hangs
            mp63

            Thanks Dcopes,

             

            Yep, had a couple of tickets open with McAfee on this.  Just wanted to throw out the question to see if others are experiencing the same thing.  I'm also worked with a McAfee architect to go through a "health check" of our environment.  Didn't see anything obvious that was wrong with how I configured things.  It was a good session with him though.

             

            Also got some insight into some new features in 9.3.   Looking forward to it.

             

            Regards