I should add that if I disable SaaS the problem goes away, i.e. the service ticks over at 0% cpu utilization. Unfortunately I can't leave our customers servers with their anti virus disabled.
Please follow the steps in the below mentioned KB Article, it will help you to fix the issue.
Thanks for the reply; however none of the articles are relevant. All the articles in the page you linked refer to Virus Scan Enterprise, the only SaaS article was for Exchange Server.
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Please go ahead and follow the below steps in-order to fix the issue.
1. Logon to SecurityCenter
2. Policies | Add Policy (Name it as you required)
3. Select Virus and spyware protection and under spywareprotection mode select reports.
4. Now, select the exclude files and folders tab.
5. Select the type and then enter the location or the pathof the particularfile which you want to exclude from McAfee scanning.
C:\Program Files\Symantec\Backup Exec\beremote.exe
C:\Program Files\Symantec\Backup Exec\beserver.exe
C:\Program Files\Symantec\Backup Exec\bengine.exe
C:\Program Files\Symantec\Backup Exec\benetns.exe
C:\Program Files\Symantec\Backup Exec\pvlsvr.exe
C:\Program Files\Symantec\Backup Exec\BkUpexec.exe
6. Save the policy and apply it to the computers.
7. Run a McAfee manual update on your computer, and then check for the issue.
Thanks for the reply Sathish.
We've figured out the solution in the mean time, your idea is partially there. The exclusions I added to make the Backup Exec Server service (for BE2012) run at 0% cpu usage during non backup hours are:
- C:\Documents and Settings\All Users\Application Data\Symantec\CRF\ (folder for server 2003/2003r2)
- C:\ProgramData\Symantec\CRF\ (folder, for Server 2008/2008r2/2012)
- C:\Program Files\Symantec\Backup Exec\**.exe (file, for all the BE executables that run as services)
We are glad to hear that the issue is fixed, please let us know if you have any further queries.