1 2 3 Previous Next 23 Replies Latest reply on Aug 15, 2013 12:32 PM by cainapp

    URGENT : unable to access hard drive or data on encrypted hard

    cainapp

      I have a laptop that had EE installed . All of the sudden it started rebooting and shutting down before getting to the windows login prompt.

       

      I booted the machine with EETECH on WINPE. when i try to authenticate with a TOKEN password , I get this error "EE020006" , When I try to authenticate with the recovery file , i get the following "Failed to retieve key check from disk the primary disk, press OK to continue Authentication or Cancel to abort" ... I hist Continue ...

       

      what do you recommend to do in this case. Did the MBR get corrupted ?

       

      Thank you for your help

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