1 Reply Latest reply on Aug 5, 2013 9:04 AM by rackroyd

    ePO 5.0 random crash of tomcat7.exe Application Server

      Hello, I recently installed a new ePO 5.0 Server and migrated all the settings and policies from a ePO 4.6 Server onto it.

       

      However, I encountered a serious problem: The ePO Application Server (tomcat7.exe) crashed the second time already, making it impossible to connect to the console and the worst thing: DAT Updates do not take place anymore untill you start the Service again.

       

      I really need a solution for this problem.

       

      Faulting application name: tomcat7.exe, version: 1.0.10.0, time stamp: 0x4f4600a2

      Faulting module name: SiteManager64.dll, version: 5.0.0.1160, time stamp: 0x514a8865

      Exception code: 0xc0000005 Fault offset: 0x0000000000027ab3

      Faulting process id: 0x584

      Faulting application start time: 0x01ce81fcf6136a32

      Faulting application path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\bin\tomcat7.exe

      Faulting module path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\SiteManager64.dll

      Report Id: 9a1045d4-f284-11e2-8666-0050568b30b1

       

      Unfortunately, the event is too old so I can't find any entries anymore in the ePO Log.

       

      Any ideas?

        • 1. Re: ePO 5.0 random crash of tomcat7.exe Application Server
          rackroyd

          Impossible to say with level of information, sorry.

          You'll need to increase the logging sizes to provide a larger timeslice of log data for the next event.

          You might also need to set this up:

           

          McAfee support article KB73309 - How to generate a Java Heap dump or thread dump to troubleshoot an ePO issue.

           

          Armed with that information you can open a McAfee support case for analysis, which would be advisable in this situation.