1 Reply Latest reply on Aug 3, 2013 6:23 AM by exbrit

    Re-Install McAfee Internet Security 2012 Windows 8 Acer Laptop

      Hi,

       

      I recently purchased  McaFee Internet Security 2012 for my Windows 8 laptop. I registered the key on the website and nstalled on my laptop. It worked fine. Hoever I was getting pop ups on my laptop that my antivirus would get deacivated in 2 days.

       

      The reason for the same is because with my laptop cam a 3 month free trial anti-virus from McAfee.. Now, when I installed it it, I thought that the new anti virus woul take precedence over the old exsiting one.

       

      I uninstaaled it and am trying to reinstall it now. When i try to go the website www.mcafee.com/mis/retailcd , and enter my details, it gives me a message that the key has already been used.

       

      When I try to re-install it once again ( the anti virus on my windows 8 laptop ), it jus stuck on "Gathering Downoad informtion" and  does not proceed.

       

      I have attached a screen shot of where I am stuck.

       

      Please help ...