4 Replies Latest reply: Jul 30, 2013 5:02 PM by rmetzger RSS

    Dll file has a virus

    muisje123

      My virusscanner removes it everytime.

      I know for a fact it isn't a virus, how can I get rid of this?

      I need that dll badly.

       

      Got McAfee Enterprise 8.7i

       

      Thanks for reading!

        • 1. Re: Dll file has a virus
          Ex_Brit

          Temporarily disable VSE, restore the quarantined item and submit it as per:  http://www.mcafee.com/us/mcafee-labs/resources/how-to-submit-sample.aspx

           

          or see:  https://kc.mcafee.com/corporate/index?page=content&id=KB72755&pmv=print &

           

          http://kc.mcafee.com/corporate/index?page=content&id=KB58692&actp=search&viewloc ale=en_US&searchid=1375017312139

           

          Then make an exception for it.

           

          It's been a while since I used VSE mind you, so I will defer to the experts here, hopefully they will contribute to this thread soon.

           

          I thought it a good idea to post as it is the weekend and maybe not so many people are available.

           

           

           

           

           

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          Message was edited by: Ex_Brit on 28/07/13 9:25:01 EDT AM
          • 2. Re: Dll file has a virus
            muisje123

            Dear Ex_Brit

             

            I'm really not into computers haha, so could you explain it to me really easy?

            I hope you don't mind.

             

            Altough thanks for the work you did for me !

            • 3. Re: Dll file has a virus
              Ex_Brit

              As I added to my post, it's been a while since I used the product but you should be able to temporarily disable real-time scanning and then restore the file from quarantine long enough to submit it for testing.

               

              You should also be able to right-click the file and tell VSE to ignore it in future.

               

              Don't you have access to the support portal?

               

              If not then hopefully someone else will contribute suggestions here.

              • 4. Re: Dll file has a virus
                rmetzger

                Hi muisje123,

                 

                Welcome to the forums.

                muisje123 wrote:

                 

                My virusscanner removes it everytime.

                I know for a fact it isn't a virus, how can I get rid of this?

                I need that dll badly.

                 

                Got McAfee Enterprise 8.7i

                and

                muisje123 wrote:

                 

                I'm really not into computers haha, so could you explain it to me really easy?

                I hope you don't mind.

                "I know for a fact it isn't a virus" and "I'm really not into computers" are contradictions.

                 

                Dll files are used by calling Applications.

                What 'Application' is this .dll file associated with?

                What makes you think this .dll file is not infected?

                What does VSE claim the infection is, by name?

                What Patch level is VSE 8.7i at?

                What DAT version are you running?

                If the .dll file is part of a simple install program, have you submitted this program file to VirusTotal.com? If so, provide the URL to that scan.

                Have you considered updating VSE to v8.8 (of course with a valid Grant Number) and Patch 2 (or 3 depending on your Windows OS version)?

                 

                Post back with any answers, if possible.

                 

                Thanks,

                Ron Metzger