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Web gateway is not privvy to this information in most cases. It may be available if the user was on the same network as the MWG (that way it could see the MAC), but the Web gateway does not have a property for this.
Can we have any workaround to oversome this situation ????
As you are using DHCP, you could put in a fixed entry for that specific host. That would be the easiest and most robust option.
Another option would be to have some external tool parse the DHCP server's clients list and report the IP assigned to that MAC address. This would have to be done with the external lists feature. I don't see it being very easy though, and could easilly break at any point in the future if any of the external pieces changes.
Thanks for ur response.
We have gone for the first solution i.e a fixed entry for that specific host. This fullfills the need.