7 Replies Latest reply on Jul 23, 2013 7:27 PM by selvan

    McAfee Total Protection 2013 (3 users): unable to install

      Hello,

      I had Total Protection 2012 on 2 computers which expires soon; purchased new McAfee Total Protection 2013 (3 user) cd but cannot install it:

      getting blank page when trying to install from the "mcafee.com/mtp/retailcd" web page or “no jscript” when installing from the cd.

       

      (Windows 7 and IE 10).

       

      Steps I ran so far:

       

           - uninstalled the previous version of McAfee Total Protection and Malwarebytes

           - ran the MCPR cleanup tool, which did not finish successfully (there are errors in the log)

           - checked the Security Settings: scripting is enabled

           - ran regsvr32 jscript.dll: but it failed

           - checked the User Shell Folders registry entries: they look fine.

       

      Should I try to remove manually everything "McAfee" from the registry?

       

      I’ve found other posts regarding similar problems, but haven’t seen it resolved.

      Please help.

       

      Thank you,

      Sophia