3 Replies Latest reply on Jul 23, 2013 8:05 AM by SafeBoot

    0xe0050004

      After upgrading EEPC from 5.2.9 to 5.2.12 , on our laptops, i  am getting an error message  while synching -

       

      "0xe0050004 the wrong version of Endpoint Encryptoin for PC is currently active"

       

      any suggestions?

       

      does EEM need to be upgraded?

        • 1. Re: 0xe0050004

          You should have upgraded eem first - can you give a summary of how you upgraded your clients?

          • 2. Re: 0xe0050004

            Our EEM version reads 5.2.12.7

            on the clients - 5.2.9 was the existing client. From there we ran a install of 5.2.12. It seemed to upgrade with no issues until it sync's on the desktop.

            • 3. Re: 0xe0050004

              Yes, that's to be expected then - you can't upgrade by installing a new version manually, you upgrade by modifying the settings within eem itself, then the clients download the new files and upgrade themselves.

               

              There is a chapter on upgrade within the eepc admin guide - that explains how to upgrade properly.