5 Replies Latest reply on Jul 21, 2013 8:39 AM by exbrit

    MCAFEE REPORTS  EVERYTHING AS VIRUS

      Hi,

       

      I could do with some help please!  Absolutly everything i download to my computer is reported as a virus and removed by mcafee without any choices being given to me. These are usually game updates, malware, java updates, video clips in fact anything that i click to sae to computer get deleted before i can do anything about it. even going to the item in the downloaded list will not allow me any options to alow a particular file to run. It has not always been this way so wondering why now and what i can do to stop this? i appreciate  a good anti virus should protect me but not to the exclusion of everything i need without my discretion..any suggestions please?

      thanks

      Brian

      Ps i am not very techy so any suggestions should be in simple speak..step by step...slowly... whoa back it up a bit...thanks

        • 1. Re: MCAFEE REPORTS  EVERYTHING AS VIRUS
          exbrit

          Everything?   Where are you downloading stuff from?   Warnings about certain websites I can understand but actually preventing every download is bizarre.    If it''s warning that something is a PUP or Possibly Unwanted Progrm, then you can tell it to ignore that, but anything else you would need to submit for clearance to the labs, and that takes time.

           

          Procedure for clearing files that are actually quarantined by the software is outlined here:  https://community.mcafee.com/thread/2016

           

          Can you post more information please, what version of SecurityCenter is installed, open it and click 'About'.

           

          Also what is your operating system and service pack (if applicable) and, even if you don't use it, what version of Internet Explorer is installed?   The former can be obtained by right-clicking Computer (My Computer in XP) on your desktop or Start Menu and selecting Properties and the latter by opening IE and going to Help > About.

           

           

           

           

           

           

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          Message was edited by: Ex_Brit on 21/07/13 8:44:35 EDT AM
          • 2. Re: MCAFEE REPORTS  EVERYTHING AS VIRUS

            Thanks for your prompt reply: To answer your question i ought to start by syaing about a month ago I did hhave some sort of virus that locked up my machine and was advised to use Mcafee stinger to remove it, which worked!

             

            My sysyem is windows 7 with SP1

            my Mcafee is security center version 11.6 

            Build 11.6.511

            updated 11/6/2013

             

            Virus scan is 15.6

            15.6.245

            update 9/7/2013

             

            whenever it stops a download at the analysis stage it never gives me an option to alow anyway 'on my own head' kind of way, even in the list of downloadable programs. Another example is updating flashplayer this morning, downloaded fine but MCAFEE declares is a virus. I had already found the thred you refer to but since everything is declared a virus i was hoping it was more a problem with my end affecting all rather than something i refer everything to Mcafee to check, as i thought it unlikely everything is infected?

             

            thanks

            Brian

            • 3. Re: MCAFEE REPORTS  EVERYTHING AS VIRUS
              exbrit

              Look in the last link in my signature below, lower down, for the suggestions regarding Hijackthis and/or DDS and post a log as instructed there on one of the specialist forums - just in case some malware is hanging around.

               

              The software, VirusScan and SiteAdvisor mainly, will warn about almost any download but usually it's merely a warning.   It would mean connecting with your computer to diagnose what's going on exacrtyl and I can't do that.

               

              Technical Support certainly can and it's free to contact them by phone or online chat and linked under Useful Links at the top of this page.

               

              However I would make sure first that everything is clean.

              • 4. Re: MCAFEE REPORTS  EVERYTHING AS VIRUS

                Thanks, will have some time tomorrow [Monday] to follow the instructions and create logs etc.

                 

                thanks again

                Brian

                • 5. Re: MCAFEE REPORTS  EVERYTHING AS VIRUS
                  exbrit

                  OK, good luck ;-)