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Apologies if this sounds obvious, but what you describe is exactly what we would expect to see if incorrect credentials were supplied. Are we 100% certain that the correct usernames and passwords are being used?
If you restart the ePO services, and try again, do you get the same problem?
Thanks for the reply. This was similar. The credentials we were providing were right. We have 1 admin account and 5 global accounts where access has been removed to 5 global accounts and this has been informed late. This is because there has been vse 8.8 deployment on the network and we have issues with some production servers and senior enigneers are working on it with the admin account.