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336 Views 3 Replies Latest reply: Jul 17, 2013 9:40 PM by rmetzger RSS
akshay maski Newcomer 1 posts since
Jul 17, 2013
Currently Being Moderated

Jul 17, 2013 6:55 AM

UNable to use any browsers (Search result Blank)

Unable to use any browsers (Search result Blank) How to resolve all users facing same problem.

Some time it works fine but suddenly 4-5 days later problem persists.

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  • pato Apprentice 107 posts since
    Apr 1, 2010

    What addins or plugins are loaded?

  • Tristan Veteran 790 posts since
    Dec 8, 2009
    Currently Being Moderated
    2. Jul 17, 2013 11:21 AM (in response to pato)
    Re: UNable to use any browsers (Search result Blank)

    Also what McAfee products do you have deployed?

     

    Obviously VSE, but do you have HIPS, Site Advisor, Web Filtering? Do you have any McAfee firewall appliances filtering traffic at the gateway?

     

    If you think it's VSE causing the issue then what policies have you configured in ePO? Have you tried reverting back to the 'McAfee Default' policies in ePO?

  • rmetzger Champion 566 posts since
    Jan 4, 2005

    It sounds like a networking or firewall issue.

     

    Let's consider eliminating some of the variables.

     

    You can start Internet Explorer manually, and in safe mode:

     

    Open a cmd console:

    Start > type or run 'cmd' > Ctrl-Shift-Enter (Answer Yes or Continue, if UAC is requested; give the administrator password if requested).

     

         "%ProgramFiles%\Internet Explorer\iexplore.exe" -extoff

     

    This should start IE without any add-ons or programs that could interfere. Check access to your searches.

     

    If the search fails, then the problem is more likely a networking issue. Perhaps a firewall issue.

     

    If your searches work, close IE and restart IE normally. Recheck your search. If that fails, then the problem is within IE.

     

    Does you or your business have a 'gateway appliance' of any kind?

    Is the problem temporary (short lived) or consistent over time?

     

    Let us know how you are doing.

    Ron Metzger

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