3 Replies Latest reply: Jul 17, 2013 9:40 PM by rmetzger RSS

    UNable to use any browsers (Search result Blank)

    akshay maski

      Unable to use any browsers (Search result Blank) How to resolve all users facing same problem.

      Some time it works fine but suddenly 4-5 days later problem persists.

        • 1. Re: UNable to use any browsers (Search result Blank)
          pato

          What addins or plugins are loaded?

          • 2. Re: UNable to use any browsers (Search result Blank)
            Tristan

            Also what McAfee products do you have deployed?

             

            Obviously VSE, but do you have HIPS, Site Advisor, Web Filtering? Do you have any McAfee firewall appliances filtering traffic at the gateway?

             

            If you think it's VSE causing the issue then what policies have you configured in ePO? Have you tried reverting back to the 'McAfee Default' policies in ePO?

            • 3. Re: UNable to use any browsers (Search result Blank)
              rmetzger

              It sounds like a networking or firewall issue.

               

              Let's consider eliminating some of the variables.

               

              You can start Internet Explorer manually, and in safe mode:

               

              Open a cmd console:

              Start > type or run 'cmd' > Ctrl-Shift-Enter (Answer Yes or Continue, if UAC is requested; give the administrator password if requested).

               

                   "%ProgramFiles%\Internet Explorer\iexplore.exe" -extoff

               

              This should start IE without any add-ons or programs that could interfere. Check access to your searches.

               

              If the search fails, then the problem is more likely a networking issue. Perhaps a firewall issue.

               

              If your searches work, close IE and restart IE normally. Recheck your search. If that fails, then the problem is within IE.

               

              Does you or your business have a 'gateway appliance' of any kind?

              Is the problem temporary (short lived) or consistent over time?

               

              Let us know how you are doing.

              Ron Metzger