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237 Views 0 Replies Latest reply: Jul 15, 2013 2:30 PM by secucd RSS
secucd Newcomer 17 posts since
Jul 8, 2013
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Jul 15, 2013 2:30 PM

Ticketing Assignment Rules

I'm having issues setting up ticket auto-assign rules.


I have a pretty simple heirarchy for my scans; it looks something like this:




I'm selecting the Manage | Ticketing option and "Create New Rule" option.


My rule is again pretty simple, I select an Assignee, set action = assign, due date = 7 days, in criteria "Scan Configuration Name" contains "SOM Windows", and then save.


I ran a scan and tickets weren't assigned. I tried to run the rule manually but it didn't assign the tickets.


Anyone have any ideas?

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