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237 Views 0 Replies Latest reply: Jul 15, 2013 2:30 PM by secucd RSS
secucd Newcomer 17 posts since
Jul 8, 2013
Currently Being Moderated

Jul 15, 2013 2:30 PM

Ticketing Assignment Rules

I'm having issues setting up ticket auto-assign rules.

 

I have a pretty simple heirarchy for my scans; it looks something like this:

 

mvm.gif

 

I'm selecting the Manage | Ticketing option and "Create New Rule" option.

 

My rule is again pretty simple, I select an Assignee, set action = assign, due date = 7 days, in criteria "Scan Configuration Name" contains "SOM Windows", and then save.

 

I ran a scan and tickets weren't assigned. I tried to run the rule manually but it didn't assign the tickets.

 

Anyone have any ideas?

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