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3685 Views 5 Replies Latest reply: Jul 11, 2013 11:38 AM by jnojr RSS
jnojr Newcomer 6 posts since
Jul 10, 2013
Currently Being Moderated

Jul 10, 2013 3:34 PM

McAfee won't update

I've got an iMac running Lion 10.7.5  It had McAfee Security 1.1.0 on it.  There's an installer for 1.2.0 and I asked the person who uses this machine to update.  While installing, he realized that DATs hadn't been updated since May.  We poked and prodded but I couldn't find any useful logs... /var/log/McAfeeSecurity.log doesn't tell me anything useful, even with Local7.*  So, the system now has 1.2.0 Anti-malware 9.2.0(4692)  I followed the procedure at http://kc.mcafee.com/corporate/index?page=content&id=KB70253 to manually update the DAT.  The DAT is updated, but the software still won't update itself.  I tried the engine update http://kc.mcafee.com/corporate/index?page=content&id=KB60800  My engine says 5400.1158 even after following that procedure with the 5600 engine.  I rebooted as well, but it still shows 5400.1158 and won't update itself.reciated. 

 

Any help appreciated.  Even knowing where some useful logs are would be a big help.

  • Ex_Brit Volunteer Moderator 59,530 posts since
    May 6, 2004
    Currently Being Moderated
    1. Jul 10, 2013 4:17 PM (in response to jnojr)
    Re: McAfee won't update

    Moved to Mac & Linux Products for better attention.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-143933-5189/78-49/Peter.gif
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  • Ex_Brit Volunteer Moderator 59,530 posts since
    May 6, 2004
    Currently Being Moderated
    3. Jul 10, 2013 5:45 PM (in response to jnojr)
    Re: McAfee won't update

    Hopefully someone with knowledge will be along soon.   I have no idea regarding MAC-anything, sorry.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-143933-5189/78-49/Peter.gif
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  • Sudeep Garg McAfee SME 51 posts since
    Nov 5, 2009
    Currently Being Moderated
    4. Jul 10, 2013 11:31 PM (in response to jnojr)
    Re: McAfee won't update

    You can provide the McAfee Agent (/Library/McAfee/cma/scratch/etc/log) and the (/Library/McAfee/cma/scratch/etc/McScript.log) after trying Update Now from McAfee Security console.

    That might also shed some light on what is happening.

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