I have a Netgear ProSecure UTM50 firewall at a client's office. Today, it would suddenly not let 2 users in the same branch location surf the web when they are logged into a remote connection.
(Bit of background: The branch offices remote into the server at the main office. They only have the one server setup at the main office.)
I can log into the server remotely (using LogMeIn) and surf the web fine. No errors, no popups, nothing! But when I use the RDP connection, it comes up with an authenication box asking for a username and password.
I also can not remote into the firewall while in the RDP connection. It shows up an error page like this:
I have tried to talk to McAfee, but they need some kind of serial or grant number in order to tell me ANYTHING! Netgear ProSecure said that it is not blocking the ports through their hardware firewall. I have tried to search for this McAfee thing for about 30 minutes, and never found it in the file system.
Can I disable this? Also, I will attach the screen shots to this message, in case they are a bit too small when inserted inline. Thanks.
The authentication prompt does refer to Web Gateway, but this is coming from our SaaS Web Protection product (as there is mx logic in the prompt as well).
You can find it's community here:
I imagine that there is something configured in the network to use the SaaS Web Protection, either the you have a squid proxy or something else that is using it somehow. This would not come about out of no where.
Thanks, glad to know someone at McAfee is doing some kind of work. I've gotten the run around from the Tech Support people for the past 2 days and I've about had it.