i am facing issue of outlook DLP Add-in crash in client machine. I searched over net but nothing find helpfull.
McAfee DLP 9.3
Any one have idea about this issue and resolution.
Thanks in advance
Message was edited by: Gate_DLP on 7/8/13 3:28:16 AM CDT
We have this on occassion, and have had to uninstall and re-install the DLP endpoint. That is of course not an ideal situation... It randomly prevents some of our users from attatching files, or sometimes crashes Outlook on start.
Try opening a ticket with support, and run the MER tool (https://kc.mcafee.com/corporate/index?page=content&id=KB59385) when you have the error up. Don't forget to place the endpoint DLP in debug mode.
This is not an error. If you want DLPe Email Protection rules to work, ensure that the add-in stays enabled all the time.
For the OP, open a service request with McAfee support.